Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Elizabeth Pedro

Lasalle,Quebec

Summary

Positive, upbeat customer service brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.


Professional with strong experience in early childhood education, skilled in creating engaging and nurturing learning environments. Proven ability to collaborate effectively with teams to adapt to changing needs and achieve desired outcomes. Expertise in child development, classroom management, and fostering positive relationships with children and parents. Known for reliability, adaptability, and results-driven approach.

Overview

26
26
years of professional experience

Work History

Daycare Educator

Garderie La Petite Tendresse
03.2024 - 09.2025

Worked with group of 3-4 years old

  • Implemented behavior management strategies to maintain a safe and orderly classroom environment.
  • Established positive relationships with parents, maintaining open communication regarding child progress and concerns.
  • Maintained accurate records of attendance, immunizations, and emergency contact information for each child enrolled in the program.
  • Promoted emotional growth by addressing individual needs and fostering a nurturing environment.

Daycare Educator

Garderie CPE Jacqueline
12.2023 - 03.2024
  • Collaborated with parents to discuss child development progress and address individual needs effectively.
  • Enhanced children''s social skills by implementing group activities and cooperative learning exercises.
  • Worked with group of 18 months.

Daycare Educator

Garderie LOU LOU
11.2022 - 12.2023
  • Developed and implemented age-appropriate educational activities to foster cognitive and social skills.
  • Created a safe, nurturing environment that promoted emotional well-being and positive behavior among children.
  • Trained and mentored new staff on best practices for early childhood education and classroom management techniques.
  • Led structured playtime sessions, encouraging creativity while promoting physical activity and healthy habits among children.

Teachers Assistant

Lester B. Pearson School Board
09.2022 - 11.2022
  • Assisted teachers in developing personalized lesson plans and instructional materials.
  • Facilitated classroom management to promote a positive learning environment.
  • Supported student engagement through interactive activities and educational games.
  • Collaborated with educators to assess student progress and adapt teaching strategies.
  • Mentored new teachers and provided guidance on classroom best practices.

Daycare Educator

Garderie chemin du lou lou
08.2014 - 09.2022
  • Sanitized toys and tables to maintain clean, safe environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Home Base Daycare

Elizabeth Pedro
09.2012 - 08.2014
  • Enforced rules to teach good manners and maintain safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children.
  • Cared for 7 children ages 0 to 5.

Casher

uniprix
03.2000 - 08.2002
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Attestation - Education

Vanier College
Saint-Laurent, QC
06.2015

Skills

  • Adaptive team player
  • Courteous demeanor
  • High-energy attitude
  • daycare regulations knowledge
  • Problem-solving abilities
  • Child safety procedures
  • Childcare
  • Behavior management techniques

Languages

Portuguese
Limited
English
Native/ Bilingual
French
Professional

Education and Training

other

Timeline

Daycare Educator

Garderie La Petite Tendresse
03.2024 - 09.2025

Daycare Educator

Garderie CPE Jacqueline
12.2023 - 03.2024

Daycare Educator

Garderie LOU LOU
11.2022 - 12.2023

Teachers Assistant

Lester B. Pearson School Board
09.2022 - 11.2022

Daycare Educator

Garderie chemin du lou lou
08.2014 - 09.2022

Home Base Daycare

Elizabeth Pedro
09.2012 - 08.2014

Casher

uniprix
03.2000 - 08.2002

Attestation - Education

Vanier College
Elizabeth Pedro