Elizabeth Peck
Sunderland,ON
Summary
Dynamic leader and skilled negotiator with a track record of enhancing customer satisfaction and increasing sales. At Camping In Style RV Centre, leveraged CRM proficiency and exceptional leadership to nurture client relationships and convert leads. Known for innovative solutions and strong personal relations, consistently exceeds client and employer expectations.
Overview
19
19
years of professional experience
Work History
Sales Consultant
Camping In Style RV Centre
11.2017 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Recorded accurate and efficient records in customer database.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Stayed knowledgeable on latest product innovations and technological advancements through continuous training.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Executive Chef/Small Business Owner
Peckish?
11.2005 - 03.2018
- Managed every aspect of small gourmet catering company
- Increased customer satisfaction by creating innovative and diverse menus tailored to each client event with various dietary and budgetary requirements.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Designed menus, developed original recipes and taught interactive and demonstration style culinary classes of up to 35 students
Advertising Sales Representative
The Standard Newspaper
03.2011 - 03.2012
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Education
Culinary Management
George Brown College
TorontoChef
Red Seal Certificate of Qualification
Skills
- CRM proficiency
- Objection handling
- Prospecting skills
- Cold-calling
- Time management abilities
- Multitasking
- Negotiation tactics
- Price quote preparation
- Client focused
- Strong personal relations
- Exceptional leadership
Salesperson of the Year, 2021 & 2022
Keystone RV Cougar Salesperson of the Year for Ontario 2021 and 2022
Timeline
Sales Consultant
Camping In Style RV Centre
11.2017 - Current
Advertising Sales Representative
The Standard Newspaper
03.2011 - 03.2012
Executive Chef/Small Business Owner
Peckish?
11.2005 - 03.2018
Culinary Management
George Brown College
Chef
Red Seal Certificate of Qualification
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