Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Paulson

Summary

Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.

Overview

4
4
years of professional experience

Work History

Scheduling Coordinator

ParaMed Home Health Care
06.2022 - Current
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Front Desk Receptionist

Delta Hotels By Marriott
10.2021 - 07.2022
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Customer Service Representative

Real Canadian Superstore
02.2020 - 06.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Home Support Worker

Chartwell Retirement Residences
08.2020 - 08.2021
  • Developed individual care plans for clients based on specific needs.
  • Scheduled daily and weekly care hours for client caseload.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.

Education

Ontario College Certificate Program - International Business Management

Confederation College of Applied Arts And Technology
Thunder Bay, ON
10.2021

Ontario College Certificate Program - Human Resource Management

Confederation College of Applied Arts And Technology
Thunder Bay, ON
10.2020

Skills

  • Strategic Planning
  • Data Analysis and Modeling
  • Facilities Maintenance
  • Verbal and written communication
  • Multitasking and Organization
  • Time management skills

Languages

English
Native or Bilingual

Timeline

Scheduling Coordinator

ParaMed Home Health Care
06.2022 - Current

Front Desk Receptionist

Delta Hotels By Marriott
10.2021 - 07.2022

Home Support Worker

Chartwell Retirement Residences
08.2020 - 08.2021

Customer Service Representative

Real Canadian Superstore
02.2020 - 06.2022

Ontario College Certificate Program - International Business Management

Confederation College of Applied Arts And Technology

Ontario College Certificate Program - Human Resource Management

Confederation College of Applied Arts And Technology

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Elizabeth Paulson