Elizabeth OWIREDU
Toronto,Ontario
Summary
Dynamic professional with a proven track record in hospitality and education, notably with Ghana Education Service. Expert in client relationship development and adaptability, excelling in environments requiring guest management and communication. Demonstrated success in enhancing customer service processes and team mentorship, driving significant improvements in client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer (Event Organizer)
Afro- Canadian Development
Toronto, Ontario
06.2024 - Current
- Organized materials and set up venue for programs, assisting in food serving, displaying of program materials, and registration of participants
- Managed registration process for attendees of events.
- Ensured compliance with health and safety regulations at all times.
- Assisted in creating promotional materials for events.
- Provided onsite support during events to ensure smooth operations.
- Analyzed data collected from past events in order to identify areas of improvement
Food Counter Attendant
Tim Horton's
GREATER ACCRA, Ontario
10.2024 - 12.2025
- Prepared drinks such as coffee, tea based on customer specifications within specified time limits.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
- Stocked shelves with merchandise in accordance with company standards.
- Assisted in food preparation tasks such as setting up ingredients for cooks.
- Cleaned and sanitized kitchen equipment according to health regulations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Delivered top quality customer service while managing multiple tasks.
- Assembled and served meals according to specific guest requirements.
Customer Service Manager
E. A Express Pharmacy
GREATER ACCRA, Ghana
12.2022 - 04.2024
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Elementary School Teacher
Ghana Education Service
GREATER ACCRA, Ghana
03.2018 - 12.2022
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
- Assessed student progress regularly through formal and informal assessments.
- Engaged parents in meaningful dialogue about their child's academic performance.
- Promoted an atmosphere of mutual respect between teachers and students.
- Facilitated small group activities to support individualized instruction.
- Maintained accurate records of student attendance and grades.
- Involved parents in student education by cultivating strong relationships.
- Monitored student behavior and implemented interventions when necessary.
- Participated in professional development workshops to improve teaching skills and knowledge.
Education
Bachelor Degree - Educational Psychology
University of Cape Coast -Ghana
Cape-Coast,Ghana10-2022
Basic Education - Diploma
University of Cape Coast
Cape-Coast, Ghana10-2017
Skills
- Teaching
- Child development
- Guest management
- Food and beverage planning
- Communication
- Accessibility planning
- Time Management
- Cleaning and sanitizing
- Hospitality management
- Pricing negotiation
- Team mentorship
- Sales and marketing strategy
- Client relationship development
- Adaptability and flexibility
- Decision-making
Certification
Adult/Child CPR& First Aid &AED Certificate| Life Time Training Resources| Toronto/Canada- 09 |2024
Advance Safety Food Handling Programe |Hospitality Training Centre,Toronto/canada-10/2024
WHIMS, AODA, OHSA Certificate|Hospitality Training Centre | Toronto /canada- 10/2024
Timeline
Food Counter Attendant
Tim Horton's
10.2024 - 12.2025
Volunteer (Event Organizer)
Afro- Canadian Development
06.2024 - Current
Customer Service Manager
E. A Express Pharmacy
12.2022 - 04.2024
Elementary School Teacher
Ghana Education Service
03.2018 - 12.2022
Bachelor Degree - Educational Psychology
University of Cape Coast -Ghana
Basic Education - Diploma
University of Cape Coast
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