Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Elizabeth Owiredu

Toronto,ON

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Home Depot
05.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Cashier

E. Express Pharmacy
05.2021 - 08.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Bachelor Of Adult Education - Educational Psychology

University of Cape Coast
Accra Ghana
04.2022

Deploma - Education

University of Cape Coast
Accra Ghana
09.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Professional Working

Timeline

Customer Service Representative

Home Depot
05.2023 - 07.2024

Customer Service Cashier

E. Express Pharmacy
05.2021 - 08.2022

Bachelor Of Adult Education - Educational Psychology

University of Cape Coast

Deploma - Education

University of Cape Coast

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Elizabeth Owiredu