Elizabeth Otero
Rancho Cucamonga
Summary
Over 11 years of administration experience in office management. Excelling in enhancing office efficiencies and managing complex funeral arrangements. Demonstrates extensive expertise in team building, customer service, and public relations, with a strong track record in adhering to state regulations. Ready to leverage skills in a dynamic role, focused on innovative solutions and efficient operations.
Overview
11
11
years of professional experience
Work History
Property Manager
The LaBrada Group
08.2024 - 03.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Administrative Assistant/Preschool Receptionist
Scheu Family Ymca Of Upland
02.2021 - 08.2022
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Tracked and submitted employee timesheets to accounting department for payroll processing
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy
- Conducted and initialized background checks for potential employees
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Preschool Duties included: answering incoming calls, handling information requests, assisting with enrollment, and assisting with child schedules
Funeral Arranger
Queen of Heaven Mortuary & Cemetery
04.2015 - 12.2020
- Insurance Claims
- Organize Staff for service schedules
- General Funeral Arrangements
- Knowledge in Cemetery and Mortuary State Laws
- Sales, Responsible for managing all phases of the funeral arrangement
- Knowledge of current regulations related to the funeral industry and professional communication skills
- Arrange and conduct funeral and memorial ceremonies in a professional and caring manner
- Carry out funeral services from retrieval of the deceased to final disposition
- Provide families with counseling, support and comfort even after the funeral ceremony
- Knowledge of computer and software
- Communicate with the public, the coroner and the police
- Take death calls and remove the deceased
- Solve family issues, trouble shooting and time sensitive cases
- Certified in EDRS (file death certificates and amend if needed, file burial permits and refile if needed)
- Assist with funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting at services, floral delivery, picking up supplies etc
- Ensure that all federal, state and local regulations related to the funeral industry are followed
- Ensure that flowers and other memorabilia are returned to the family after services
- Maintain reverence and respect for the deceased at all times
- Prepare and complete accurate documents related to services, cremations, maintenance, and other types of data
- Familiar with Forethought as well as other life insurance
- Assist with general office duties such as answering phones, preparing reports and participating in staff meetings
- File legal paperwork: State, County, Secretary of State, and Apostillos for shipping of remains
- Attended seminar and obtain certificate for California Law Review and Arrangement Counselor
- Increased sales by 50% from employment start date
Cemetery Support Staff
Holy Cross Catholic Cemetery
08.2014 - 04.2015
- Responsible for various general office duties, data entry of sales, daily cash drawer closer
- Reconcile credit, cash and other payments daily as well as end of the month reports
- Accurate recording of all transactions in log book and computer system
- Met with atneed client families making funeral arrangements in choosing location, memorial stone or other details for burial service, maintaining a professional and sympathetic decorum while dealing with sensitive issues
- Met with families and plan schedule and coordinate burials, arranging such details as the time and place of services
- Offer comfort to bereaved families and friends
- Maintain a friendly attitude while offering assistance and guidance to all persons entering the location
Funeral Director
Queen of Heaven Catholic Mortuary
05.2014 - 09.2014
- Interacted directly with client families during their time of need and was responsible for creating and maintaining a premier level of client family satisfaction
- Performed various tasks to direct funeral services, such as coordinating transportation of body to mortuary for embalming and/or crematory
- Interface with families to arrange details, selecting pallbearers, procuring official for religious rites, and providing transportation for mourners
- Plan placement of caskets at funeral sites, and place and adjust lights, fixtures, and floral displays
- Arrange for pallbearers, and inform pallbearers and honorary groups of their duties
- Receive and usher people to their seats for services
- Arrange for clergy members to perform needed services
- Provide transportation between sites for the remains, mourners, pallbearers, clergy, and flowers
- Assist in preparations for shipment of bodies for out of state/country burial
- Coordinate the movement of the casketed deceased in and out of the visitation area, funeral home chapel, church or other place of service
- Perform a variety of task during funeral and visitations to ensure that services run smoothly as planned
- Close caskets and lead funeral corteges to churches or burial sites
Education
High School Diploma -
Garey High School
Pomona, CASkills
Team Management
Team Building
Office Administration
Customer Service
Accountability
Public Relations
Microsoft Office (Word, excel, power point)
65 WPM
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
The LaBrada Group
08.2024 - 03.2025
Administrative Assistant/Preschool Receptionist
Scheu Family Ymca Of Upland
02.2021 - 08.2022
Funeral Arranger
Queen of Heaven Mortuary & Cemetery
04.2015 - 12.2020
Cemetery Support Staff
Holy Cross Catholic Cemetery
08.2014 - 04.2015
Funeral Director
Queen of Heaven Catholic Mortuary
05.2014 - 09.2014
High School Diploma -
Garey High School
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