Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Ortiz

Madera,CA

Summary

Highly motivated and committed lead medical assistant with 15 years of experience, with proven history of superior performance at individual, team and organizational levels. Multitasking and prioritize workloads with little to no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Health Service Specialist III

Planned Parenthood MarMonte
05.2010 - 07.2025
  • Supervised a team of 8 medical assistants and ensured adherence to clinical protocols and safety standards.
  • I provided service in the health center specific areas, sexual and reproductive health, AB services and other areas assigned.
  • Provide patients with accurate information regarding PPMM services in a professional manner and in accordance with PPMM protocols/standards.
  • Cross trained to do front office check in/ check out, back office, lab, direct care and receiving all inventory.
  • Manage Scheduling and patient flow, reducing appointment wait times.
  • Verified insurance coverage and processed billing claims
  • Assisted physicians and nurses with patient care, including taking vital signs, preparing patients for exams, procedures and administering medications.
    • Leadli>lead patients to exam rooms, and answer all general questions, and prepare patients for physicians by explaining the process.
  • Conduct preliminary evaluations daily, including measuring, weight, blood pressure and documented results with accuracy.
  • Manage monthly and quarterly inventory supplies using facility cost reporting records.

Team Leader

Pilot Travel Centers
06.2007 - 07.2010
  • Direct and supervise eight (4-8) employees that work within the Pilot Travel Center. Pilot Travel Center has three different departments, and I rotate within the three in a regular day shift; cashier; food handling; money handling; maintain money count; data entry; inventory of supplies; break shifts for employees and other duties as assigned.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.

Data Entry Clerk

Patrick Murphy, Home Inspector
03.2007 - 03.2009
  • Data entry for different title companies; route mail; daily use of computer; check electronic mail; use of general office equipment; create maps; use of good judgment to locate homes throughout Sacramento to Bakersfield; travel; daily contact with homeowners regarding home inspections.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Assisted in development of new data entry protocol, leading to improved data integrity.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

High School Diploma -

Madera High
Madera, CA
01.2007

College Graduate -

Galen College
Fresno, CA
01.2009

Skills

  • Team leadership
  • Effective time management
  • Effective communication
  • Collaborative teamwork
  • Collaborative teamwork skills
  • Optimistic mindset
  • Effective problem resolution
  • Consistently dependable
  • Skilled in software usage
  • Technical Skills
  • Conflict Resolution
  • Managing Stress
  • Promoting Continuous Learning
  • Fluent in two languages
  • Service excellence
  • Committed to excellence

Certification

BLS

Languages

Spanish

Timeline

Health Service Specialist III

Planned Parenthood MarMonte
05.2010 - 07.2025

Team Leader

Pilot Travel Centers
06.2007 - 07.2010

Data Entry Clerk

Patrick Murphy, Home Inspector
03.2007 - 03.2009

High School Diploma -

Madera High

College Graduate -

Galen College

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Elizabeth Ortiz