Elizabeth Orozco
Redwood City
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Brookdale. Proven ability to lead teams, enhance guest engagement, and implement process improvements, resulting in increased customer satisfaction. Adept at multitasking and fostering a collaborative environment, ensuring seamless operations and memorable dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Marbella
11.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate special requests and dietary needs.
- Trained new team members on service standards and menu knowledge.
- Prepare food orders for residents who request room service.
- Help my team mates whenever they need my help.
- Oversea the operation at breakfast time in the dinning room making sure everything is running smooth.
Head Hostess
Brookdale
04.2012 - 10.2024
- Oversaw seating arrangements, optimizing guest flow and enhancing dining experience.
- Trained and mentored new host staff, fostering teamwork and improving service standards.
- Managed reservation systems, ensuring accuracy in bookings and reducing wait times.
- Collaborated with kitchen and waitstaff to coordinate special events and large parties.
- Analyzed operational workflows, identifying areas for improvement in service delivery processes.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Supervisor
Channing House
10.2013 - 04.2016
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff, fostering skill development and team cohesion.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Monitored staff performance, providing constructive feedback to drive continuous improvement.
- Developed training materials to facilitate onboarding of new employees effectively.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
High School Diploma -
Sequoia High School
Redwood City, CASkills
- Strong work ethic
- Exceptional customer service
- Motivating Others
- Guest engagement
- Likes To Learn New Skills
- Multitasking
- Adaptability
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Server
Marbella
11.2025 - Current
Supervisor
Channing House
10.2013 - 04.2016
Head Hostess
Brookdale
04.2012 - 10.2024
High School Diploma -
Sequoia High School