Elizabeth Oluwaseun Ifiabor
Winnipeg,MB
Summary
Dynamic and results-oriented professional with extensive experience in customer service, marketing, and administrative roles, notably at First Bank. Excelled in enhancing customer experiences and streamlining operations. Skilled in Microsoft Office and adept at relationship building. Proven track record of leveraging strong leadership and strategic thinking to drive success across financial, health, and educational sectors.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
First Bank
Lagos, Nigeria
04.2022 - 10.2023
- Providing assistance to customers with issues on their accounts
- Assisting with issuing ATM cards
- Assisting customers with updating their account details
- Introducing customers to our eBanking channels
Marketing & Sales
Ivory Health
Lagos, Nigeria
11.2020 - 11.2021
- Attending to both in person and online customers
- Picking up invoices, registration and following up with enquiries
- Managing and resolving customer complaints
- Preparing payment vouchers, posts receipts, deposits, purchase orders
- Preparing monthly financial reports and reconciliation reports
Teaching and Research
National Youth Service Corps
Lagos, Nigeria
11.2019 - 10.2020
- Data Entry specialist
- Examining data for errors due to formatting errors or duplicate entries
- Using Excel to prepare reports based on data extracted
Personal Assistant
Philban Consulting
Lagos, Nigeria
10.2018 - 10.2019
- Ensured that all prospective clients are scrutinised properly
- Developed a standard checklist for registration of prospective clients
- Secretary to the Managing Director
Education
BSc - Education
Ambrose Alli University
Ekpoma, Edo, Nigeria09.2018
Post-Graduate Certificate - Business Management
Manitoba Institute of Trades And Technology
Winnipeg, MBSkills
- Team player
- Great communication skills
- Great interpersonal skills
- Critical thinker
- Strategic thinker
- Strong negotiation skills
- Quick to adapt to changing priorities
- Excellent use of Microsoft Office package
- Strong consumer orientation
- Strong customer orientation
- Highly focused on customer experience
- Brand savvy
- Broad sector experience
- Financial Services
Timeline
Customer Service Executive
First Bank
04.2022 - 10.2023
Marketing & Sales
Ivory Health
11.2020 - 11.2021
Teaching and Research
National Youth Service Corps
11.2019 - 10.2020
Personal Assistant
Philban Consulting
10.2018 - 10.2019
BSc - Education
Ambrose Alli University
Post-Graduate Certificate - Business Management
Manitoba Institute of Trades And Technology
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