Elizabeth Ochoa
Oakland
Summary
Detail-oriented professional with extensive experience in administrative support, program coordination, and client engagement. Skilled in streamlining processes, managing complex schedules, and improving operational efficiency. Proven record of maintaining accurate records, handling sensitive information, and delivering exceptional service. Excited to leverage organizational skills, problem-solving abilities, and a client-centric mindset to support product initiatives that drive sales productivity and efficiency.
Overview
3
3
years of professional experience
Work History
Executive Secretary to CEO
Barrera Intervention
Hayward
09.2023 - Current
- Streamlined scheduling and calendar management for multiple stakeholders, improving operational efficiency and reducing scheduling conflicts by 20%.
- Maintained accurate, comprehensive records and documentation for clients, partners, and employees, ensuring data integrity and compliance with organizational protocols.
- Automated routine administrative tasks, reducing manual effort and freeing up time for client-focused activities.
- Acted as the primary point of contact for clients, ensuring clear communication and a responsive, client-centric approach.
Coach
MAPin
San Jose
12.2022 - 07.2023
- Facilitated over 120 workshops designed to support student success in academic and workplace settings, tailoring content based on participant feedback and needs
- Led outreach and marketing efforts, tracking participant engagement to inform data-driven program improvements and ensure alignment with organizational goals
- Managed schedules, coordinated events, and maintained detailed records to streamline program operations and foster open communication across teams
- Cultivated a collaborative environment, working cross-functionally to support students and enhance program delivery
Client Advisor
MCM Worldwide
Santa Clara
05.2022 - 08.2022
- Built strong relationships with a diverse client base, using personalized service strategies informed by accurate data on client preferences
- Worked collaboratively with team members to improve customer experience, ensuring sales targets were consistently met or exceeded
- Communicated client insights to leadership, contributing to data-driven decisions that enhanced overall sales performance
Education
Bachelor of Science - Sociology, Women's, Gender, and Sexuality Studies
San Jose State University
San Jose, CA05.2023
Skills
- Process Improvement
- Workflow Optimization
- Schedule Management
- Calendar Management
- Client Engagement
- Relationship Building
- Data Organization
- Record Keeping
- Time Management
- Prioritization
- Communication
References
References available upon request.
Timeline
Executive Secretary to CEO
Barrera Intervention
09.2023 - Current
Coach
MAPin
12.2022 - 07.2023
Client Advisor
MCM Worldwide
05.2022 - 08.2022
Bachelor of Science - Sociology, Women's, Gender, and Sexuality Studies
San Jose State University
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