Elizabeth Obas
Toronto,Canada
Summary
Customer-focused Concierge and Retail Sales Professional with experience in luxury fashion and client services. Skilled at providing exceptional customer experiences, managing inquiries, and resolving concerns professionally and efficiently. Strong knowledge of retail operations, store layout, and premium client services. Passionate about creating a seamless, personalized shopping experience that meets the highest standards.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dr. Martens
Toronto, Canada
09.2023 - Current
- Delivered personalized and high-touch customer service, acting as a brand ambassador
- Assisted clients with product selection while maintaining deep product knowledge
- Processed transactions efficiently and resolved customer inquiries within store policy
- Supported sales floor operations, including inventory management and POS troubleshooting
- Contributed to achieving store sales goals through client engagement and upselling
- Maintained visual merchandising standards to reflect the brand’s identity
Retail Sales Associate
MANGO
Toronto, Canada
04.2022 - 08.2023
- Provided a seamless and luxurious shopping experience, ensuring customer satisfaction
- Maintained expert knowledge of store layout and product locations to assist clients efficiently
- Handled client inquiries via in-person, phone, and email, ensuring timely resolution.
- Assisted with in-store events, from managing guest lists to coordinating RSVPs.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Education
Postgraduate Certificate - Project Management
Fleming College
Toronto12-2024
Skills
- Luxury Client Services & Relationship Management
- Customer Inquiry Handling & Conflict Resolution
- POS Systems & Gift Card Processing
- Event Coordination & Vendor Liaison
- Strong Knowledge of Local Community & Concierge Services
- Multitasking in Fast-Paced, High-Volume Retail Environments
Timeline
Sales Associate
Dr. Martens
09.2023 - Current
Retail Sales Associate
MANGO
04.2022 - 08.2023
Postgraduate Certificate - Project Management
Fleming College
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