Elizabeth Obahayujie
Toronto,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Devant
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, resulting in a 95% customer fulfillment rating.
- Streamlined call center processes for improved efficiency and reduced wait times by managing high volume inbound and outbound calls, emails, and other communication channels.
- Scheduled initial consultations with clients efficiently and accurately, demonstrating strong organizational skills and attention to detail.
- Maintained detailed records of customer interactions, transactions, comments, and complaints, ensuring accurate and confidential record-keeping.
- Assisted customers in navigating the company website improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Officer
Zenith Bank
04.2021 - 03.2023
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with the marketing team to identify upsell opportunities and played a key role in achieving a 25% increase in upsell revenue.
- Maintained accurate and detailed customer information in the banking records, documented interactions, and updated customer information.
- Coached new employees on understanding the CRM system during their onboarding process.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Conducted customer feedback surveys, analyzed results, and implemented feedback-based process improvements.
Education
Postgraduate Certificate - Human Resources Management
Niagara College
Toronto, ON12.2023
Bachelor of Science - Animal Science
Ambrose Alli University
04.2019
Skills
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Report Generation
- Data Entry
- CRM system proficiency
- Microsoft Office Suite
- Problem Resolution
Languages
English
Timeline
Customer Service Representative
Devant
09.2023 - Current
Customer Service Officer
Zenith Bank
04.2021 - 03.2023
Postgraduate Certificate - Human Resources Management
Niagara College
Bachelor of Science - Animal Science
Ambrose Alli University
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