Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Timeline
Generic

Elizabeth Munyugi

Ottawa,ON

Summary

*I am an attentive child care giver with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.


* I'm dedicated childcare provider inspired by providing children warm, nurturing environments for optimal development. Driven to coordinate activities focused on skill-building, social development and positive interactions. Skilled in planning and preparing nutrient-dense meals to support strong growth, while managing allergens and dietary restrictions.

*Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.


Overview

6
6
years of professional experience

Work History

Home Child Care Provider

Home Business
11.2022 - Current
  • Maintained clean and organized living and play areas to promote child health and safety.
  • Participated in regular training to stay up-to-date on best practices in childcare.
  • Developed engaging activities to help children learn and grow.
  • Met with parents about daily activities, positive developments, and issues.
  • Established and followed stable routine for children to meet emotional and developmental needs.
  • Encouraged positive behavior by setting clear expectations and providing consistent discipline.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Monitored children's development and discussed observations with parents.
  • Administered medication following instructions from parents and physicians.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Assisted with toileting, dressing and hygiene to meet child's personal needs.
  • Implemented daily routines and activities to stimulate and engage children.

Customer Care Sales Services

Jumia, Kenya
04.2021 - 10.2022
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Front Cashier

Hot Dishes Resturant
03.2021 - 04.2021
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Assisted customers by answering questions and fulfilling requests.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Approached every question or concern with calm and level-headed approach.
  • Mentored new team members on sales software system operation.

Production Worker

MEGRAS
10.2019 - 11.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Participated in regular meetings with team members to discuss production updates.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Front Cashier

Ecomatt Supermarket
05.2019 - 09.2019
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Assisted customers by answering questions and fulfilling requests.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Tracked inventory, located items, and requested new merchandise with hand-held scanners and cellular devices.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on sales software system operation.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Reconciled daily totals to maintain balanced and compliant ledgers.

Research and Development Intern

KIRDI
01.2018 - 03.2018
  • Attended meetings and presentations to learn project details.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Assisted with preparing project-related reports, presentations and manuscripts.
  • Prepared tables, graphs and fact sheets to summarize research results.
  • Completed research, compiled data, and assisted in timely reporting.
  • Utilized job-related software to perform descriptive and multivariate statistical analysis of data.
  • Collaborated with other departments to facilitate successful project completion.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.

Education

Bachelor of Science - Industrial Chemistry

Dedan Kimathi University of Kenya
Nyeri, Kenya
05.2019

High School Diploma -

Machakos Girls' High School
Machakos, Kenya
06.2015

Skills

  • Material and Supply Inventory
  • Coordination and Teamwork
  • Meal and Snack Times
  • Caring and Responsible
  • Activity Planning
  • Imaginative Play-Based Learning
  • Safety and Sanitation
  • Basic Housekeeping
  • Infant Care and Feeding
  • Changing Diapers
  • Arts and Crafts
  • First Aid

Hobbies

I'm a very calm,soft-spoken introvert, who loves drawing, dancing, taking pictures, and taking walks.

Additional Information

I'm honest and respectful and I really value honor.

Timeline

Home Child Care Provider

Home Business
11.2022 - Current

Customer Care Sales Services

Jumia, Kenya
04.2021 - 10.2022

Front Cashier

Hot Dishes Resturant
03.2021 - 04.2021

Production Worker

MEGRAS
10.2019 - 11.2019

Front Cashier

Ecomatt Supermarket
05.2019 - 09.2019

Research and Development Intern

KIRDI
01.2018 - 03.2018

Bachelor of Science - Industrial Chemistry

Dedan Kimathi University of Kenya

High School Diploma -

Machakos Girls' High School

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Elizabeth Munyugi