Elizabeth Munoz
Riverside
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Ingram Micro
05.2023 - 04.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Operations Manager
Performance Team
03.2017 - 12.2022
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered phone calls and responded to customer emails.
Operations Supervisor
Performance Team
01.2013 - 03.2017
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
High School Diploma -
Norte Vista High School
Riverside, CA06-2006
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Scheduling coordination
- KPI tracking
- Multitasking and organization
- Data entry
- Handling complaints
- Office management
- Administration and operations
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Ingram Micro
05.2023 - 04.2025
Operations Manager
Performance Team
03.2017 - 12.2022
Operations Supervisor
Performance Team
01.2013 - 03.2017
High School Diploma -
Norte Vista High School
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