Elizabeth Mercer
Gander ,NL
Summary
Highly skilled in multitasking, thriving under pressure, and delivering exceptional service to the public. Seeking a full-time position.
Overview
14
14
years of professional experience
Work History
Support Staff Member
NL Health Services
05.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
Housekeeping Attendant
Comfort Inn
07.2014 - Current
- Replenished guest supplies and amenities.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Interacted pleasantly with clients and guests when performing daily duties.
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Removed all trash from rooms and replaced liners to wastebaskets.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Guest Service Agent
Comfort Inn
11.2015 - 06.2017
- Responded to guests, including email, telephone and in-person inquiries.
- Provided guest assistance and information regarding local attractions and points of interest.
- Managed guest check-in and check-out procedures, reservations and payments.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Cashier
Tim Hortons
07.2011 - 07.2014
- Restocked food, utensils and supplies throughout each shift.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Cleaned and disinfected all surfaces.
- Prepared and made all food ideas on the menu.
- Operated cash register, handled all payments.
Education
High School Diploma -
Gander Collegiate
Gander, NL5 2014
Skills
- Strong organization
- Team player
- Fast learner
References
- Karen Mills
Comfort Inn, Gander
General Manager
709-256-3535
kmills@comfortinngander.ca
- Susan Rideout
Tim Hortons, Gander
Manager
709-256-7777
Timeline
Support Staff Member
NL Health Services
05.2021 - Current
Guest Service Agent
Comfort Inn
11.2015 - 06.2017
Housekeeping Attendant
Comfort Inn
07.2014 - Current
Cashier
Tim Hortons
07.2011 - 07.2014
High School Diploma -
Gander Collegiate
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