Elizabeth Mendoza
Palmdale
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Triage Medical Assistant
Neurospine Institute
Lancaster
02.2023 - Current
- Answering phone calls
- Scheduling appointments
- Checking patients in and out
- Filing away charts
- Informing patients of referrals, lab test, or upcoming appointments.
- Setting patients up for procedures such as injections
- Educated patients on treatment options and pre-visit preparations.
- Monitored patient vitals to ensure safety during clinical procedures.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Took more than Number incoming calls per day, provided information and routed callers to correct personnel.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Delivered clerical support by handling range of routine and special requirements.
Office Manager
Dewey Pillai
Santa Clarita
04.2018 - 02.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Front Desk Receptionist
Dr. Frank Yusuf
Lancaster
11.2017 - 01.2019
- Explorer
- Dr
- Frank yusuf,
- Answered telephone calls
- Set up patient appointments
- Retrieved any and all medical records for each patients chart
- Checked referrals and ran each insurances
- Requested for new referrals
- Collected copayments cashier/lead | krispy kreme
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
Education
Medical Office Assistant - Medical Assisting
Antelope Valley College
Lancasterdiploma - General education
pete knight high school
Skills
- Office Management
- Budgetary Planning
- Team Management
- Staff Training
- Deposit Collection
- Sorting and Delivering Mail
- Office Supplies and Inventory
Timeline
Triage Medical Assistant
Neurospine Institute
02.2023 - Current
Office Manager
Dewey Pillai
04.2018 - 02.2023
Front Desk Receptionist
Dr. Frank Yusuf
11.2017 - 01.2019
Medical Office Assistant - Medical Assisting
Antelope Valley College
diploma - General education
pete knight high school