Elizabeth McGarvey
Account Manager
Toronto,ON
Summary
Experienced and results-driven account manager with a proven track record of building strong partnerships, retaining key accounts, and driving revenue growth. Skilled in cultivating professional networks, influencing decision-makers, and developing successful strategies to enhance profit channels. Collaborative and strategic team leader adept at managing customer relationships and delivering exceptional client satisfaction. Committed to driving business success through effective account management and delivering measurable results.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Account Manager
Camp Canada
Toronto, Ontario
10.2023 - Current
- Managed approximately 40 accounts with varied hiring needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Organized and executed several client facing events to maximise selling potential.
Sales Coordinator
Camp Canada
Remote
09.2022 - 10.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Exceeded my yearly recruitment target by a further 16%
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
Front Office Administrator
Swiss Cottage School
09.2021 - 08.2022
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Operated a switch board, fielding up to 5 inbound calls at a time.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Provided clerical support to company employees by copying, faxing, and filing documents.
ESL Teacher
Live English
08.2020 - 08.2021
- Educated students in basics of English grammar and conversational speaking, in classes of 10-15 at a time.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Adopted new technologies and online platforms to facilitate student learning.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Education
High School Diploma -
Dominican College, Fortwilliam
Belfast, Northern Ireland 05.2001 - 07.2016
No Degree - ESL Certificate
Premier TEFL
Online 01.2021 - 08.2021
Skills
Relationship building and management
Market forecasting
Excellent communication skills
Problem-solving abilities
Account development
Goals and performance
Team building
Time management abilities
Adaptability
CRM Software
Timeline
Account Manager
Camp Canada
10.2023 - Current
Sales Coordinator
Camp Canada
09.2022 - 10.2023
Front Office Administrator
Swiss Cottage School
09.2021 - 08.2022
No Degree - ESL Certificate
Premier TEFL
01.2021 - 08.2021
ESL Teacher
Live English
08.2020 - 08.2021
High School Diploma -
Dominican College, Fortwilliam
05.2001 - 07.2016
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