Elizabeth Martinez Urenda
Long Beach
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mygrant Glass
Compton
10.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Assisted with dispatch and ensure glass was delivered in a timely manner.
- Assisted with order cancelations and returns.
- Collected payments on high volume customer's daily.
- Processed orders for customers daily.
Student
Northwest Long Beach campus
Long Beach, CA
01.2025 - 10.2025
- Verified accuracy of patient information and insurance data in billing system.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Assessed medical codes on patient records for accuracy.
Member Relationship Specialist
Herbalife Company
Torrance
02.2021 - 10.2023
- Ensured that all complaints were investigated promptly and resolved satisfactorily within established guidelines.
- Provided technical assistance to members on the use of online resources such as web portals and mobile apps.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Answered inbound calls from wide range of members, welcoming callers.
- Documented each call in note taking system
- Performed clerical work and recorded information on records.
- Processed payments received by customers in accordance with company policy.
- Assisted in resolving escalated customer complaints.
- Directed inbound calls in phone queues to improve call flow.
- Traveled to different work events in other states to coordinate member events and assist in registering members to event.
- Assisted customers with installation of new hardware and software applications.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Performed data entry tasks into various computer systems accurately and promptly.
Member Service Representative
Herbalife Distribution Center
Carson
07.2016 - 02.2021
- Responded promptly to emails from members seeking assistance.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Verified identity information on new accounts using established procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Greeted customers in a friendly and professional manner.
- Participated in team meetings to discuss customer service strategies and goals.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Processed cash and check deposits every day.
- Assisted with temp. Employees time cards.
- Completed audits of daily reports
- Cross trained in multiple departments (returns dept. and shipping dept.) to assist with coverage.
Education
Medical Biller And Coder Certification -
Northwest Career College
Long Beach, CA10-2025
High School Diploma -
Millikan High School
Long Beach, CA06-2014
Skills
- Medical coding
- Billing procedures
- Electronic health records
- Customer service
- Problem solving
- Data entry
- Attention to detail
- Time management
- Team collaboration
- Technical troubleshooting
- Scheduling
- Email management
- Multi-line phone talent
- Microsoft PowerPoint
- Microsoft office expertise
- Critical thinking
- Verbal and written communication
- Positive and professional
- Call center experience
- Appointment scheduling
- Route management
- Multi-task management
- Call escalation
- 10-key
- Microsoft Excel
- Coordination
- Medical billing
- Claims processing
- Filing
- Typing proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Medical biller and coder certification
- CPR Certified
Timeline
Student
Northwest Long Beach campus
01.2025 - 10.2025
Customer Service Representative
Mygrant Glass
10.2023 - Current
Member Relationship Specialist
Herbalife Company
02.2021 - 10.2023
Member Service Representative
Herbalife Distribution Center
07.2016 - 02.2021
Medical Biller And Coder Certification -
Northwest Career College
High School Diploma -
Millikan High School