Elizabeth Marquez
Tustin
Summary
Detail-oriented and collaborative professional with expertise in Quality Assurance, Client Relations, and Account Coordination. Skilled in analyzing workflows, identifying process improvements, and ensuring compliance, and accuracy. Recognized for strong communication, problem-solving, and relationship-building abilities. Adept at balancing technical proficiency with a people-first approach, consistently exceeding goals while maintaining accuracy and professionalism. Currently seeking to leverage QA expertise and a client-focused background in a dynamic, growth-oriented role.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Taxrise
Irvine
07.2023 - Current
- Monitor and evaluate client case files to ensure accuracy, compliance, and adherence to company policies.
- Identify workflow inefficiencies and recommend process improvements to increase productivity and reduce errors.
- Collaborate with cross-functional teams (client services, case managers, legal) to resolve discrepancies promptly.
- Provide feedback and support training initiatives to enhance staff performance and client satisfaction.
- Prepare and maintain quality findings reports for leadership review.
Key Account Coordinator
Ramp Logistics
Irvine
06.2022 - 05.2024
- Built and maintained strong client relationships to drive long-term business growth.
- Secured high-value accounts through consultative selling and tailored solutions.
- Facilitated strategic meetings with stakeholders to align business objectives with customer needs.
- Responded to email inquiries from high-value accounts with professionalism and timeliness.
Debt Negotiator
Americor
Irvine
03.2017 - 03.2019
- Evaluated credit reports to uncover financial challenges and strategize solutions.
- Provided personalized guidance to clients on credit improvement and debt management.
- Negotiated with creditors to secure reduced interest rates, adjusted payment terms, or consolidated plans.
Accounts Receivable Coordinator
King Equipment
Santa Fe Springs
05.2016 - 01.2017
- Developed and maintained client relationships to maximize successful collections.
- Managed invoicing, processed payments, and maintained accurate financial records.
- Utilized Microsoft Excel, QuickBooks, and Oracle to streamline account management processes.
Education
Associate of Arts -
Santa Ana College
Santa Ana, CA05.2026
High School Diploma -
Katella High School
Anaheim, CA05.2014
Skills
- Quality Assurance & Compliance Auditing
- Client Relationship-Building
- Case File Review & Documentation
- Microsoft Excel & Data Management
- Process Improvement & Workflow Optimization
- Negotiation & Conflict Resolution
- Inventory & Account Reconciliation
- Multilingual Communication
Timeline
Quality Assurance Specialist
Taxrise
07.2023 - Current
Key Account Coordinator
Ramp Logistics
06.2022 - 05.2024
Debt Negotiator
Americor
03.2017 - 03.2019
Accounts Receivable Coordinator
King Equipment
05.2016 - 01.2017
Associate of Arts -
Santa Ana College
High School Diploma -
Katella High School
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