Elizabeth Marks
Los Angeles
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at The Cheesecake Factory. Skilled in cash handling and guest engagement, I effectively managed high-volume dining while training new staff. My commitment to food safety and ability to resolve customer complaints fostered loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Server
The Cheescake Factory
Sherman Oaks, CA
05.2020 - 12.2025
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed multiple tables efficiently to ensure timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests and modifications.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
Server
PF Changs Restaurant
Irvine, CA
02.2018 - 03.2020
- Implemented upselling techniques to enhance guest experience and increase revenue.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Science - Hospitality Administration And Management
California State University, Dominguez Hills
Carson, CA05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food safety practices
Timeline
Server
The Cheescake Factory
05.2020 - 12.2025
Server
PF Changs Restaurant
02.2018 - 03.2020
Associate of Science - Hospitality Administration And Management
California State University, Dominguez Hills