Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth MacMillan

Markham

Summary

Proven Pre-Employment Screener & Social Media Strategist at Hire Performance Inc., adept in conducting detailed background checks and crafting engaging content for digital platforms. Excelled in customer service at Canadian Tire, enhancing customer satisfaction and loyalty. Skilled in research, problem-solving, and maintaining confidentiality, significantly improving client relations and operational efficiency.

Overview

7
7
years of professional experience

Work History

Pre-Employment Screener & Social Media Strategist

Hire Performance Inc.
06.2019 - Current

During my time with HPI, I have conducted investigative and basic reference checks and generated comprehensive reports on my findings. I also conducted employment and education verifications, Driver Abstracts, and National Security Search queries while maintaining client and user confidentiality.

As a Social Media Strategist, I create content for the company's LinkedIn page and website.

Cashier & Customer Service Representative

Canadian Tire
12.2017 - 09.2019
  • Greeted customers entering the store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Bachelor of Arts -

University of Guelph
Guelph, ON
04.2016

St. Brother André Catholic High School
Markham, ON
06.2013

Skills

  • Research Abilities
  • Background Checks
  • Customer service and assistance
  • Stress Tolerance
  • Orderly queue management
  • Report Development
  • Integrity and Honesty
  • Problem Resolution
  • Money handling abilities
  • Complaint Handling
  • Client Relations
  • Follow-up skills
  • Call Management
  • Documentation
  • Problem-solving abilities
  • Critical Thinking
  • Customer Service

Languages

English

Timeline

Pre-Employment Screener & Social Media Strategist

Hire Performance Inc.
06.2019 - Current

Cashier & Customer Service Representative

Canadian Tire
12.2017 - 09.2019

Bachelor of Arts -

University of Guelph

St. Brother André Catholic High School
Elizabeth MacMillan