Elizabeth MacDonald
Halifax,NS
Summary
Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
27
27
years of professional experience
1
1
Language
Work History
Food Service Supervisor
Proxi/Robin's
11.2024 - Current
- Serving hundreds of customers a day. Ordering food and supplies, inventory duties.
Office Manager
Classic Physiotherapy Elmsdale
04.2023 - 01.2024
- Assisted patients with check-in procedures.
- Coordinated patient scheduling efficiently.
- Organized and updated patient files.
- Prepared exam rooms for patient visits.
- Processed daily and monthly insurance billing.
- Compiled and sent reports and faxes.
- Performed general office and reception tasks.
- Utilized Microsoft Office Suite effectively.
Customer Assurance Executive
Admiral Insurance
01.2017 - 04.2023
- Identify and investigate customer complaints; provide resolution and compensation where appropriate
- Communicate upheld and rejected complaint points, verbally and written
- Provides advice to Team Mangers via internal liaison line
- Key Achievements:
- Successfully launched a new department for Halifax which finalized 30% of the complaint caseload in the first year
- Received many Fair Met evaluations during complaint monitoring
Retention Specialist
Admiral Insurance
01.2016 - 01.2017
- Negotiating Insurance Renewals, objection handling and payment processing
- Sell policy upgrades to suit needs of customers
- Ensure all transactions were compliant with the Financial Conduct Authority
- Key Achievements:
- Part of a team that achieved monthly awards by meeting multiple KPI's
- Build relationships within minutes due to call volume
Employee Services Coordinator, Scheduling Coordinator
RJF Healthcare
01.2014 - 01.2017
- Assisted in scheduling to meet the needs of clients and staff while upholding confidentiality.
- Responded to service plans and managed hospital discharges as necessary.
- Scheduled up to 100 staff members for 250 clients.
- Inputted and organized client and employee data.
- Communicated with funders, staff, and clients through email, fax, phone, and SMS.
- Supported finance department with payroll assistance.
- Cultivated employee relationships that led to reduced turnover.
- Developed ongoing schedules that benefited both employees and clients.
Guest Services, Hair Stylist, Facilitator (Classroom and Stage)
Salon Resource Group
01.2000 - 01.2014
- Greet and service guests in a timely and professional manner
- Communicate effectively in a team environment
- Provided in classroom Instruction for Cosmetology students
- Oversee students servicing clients in a salon environment
- On stage Platform Artist providing education for hairstylists at tradeshows and conventions
- Key Achievements:
- Placed third place in Ladies Fashion competition
- Built loyal clientele
Education
AEC / DEP or Skilled Trade Certificate - undefined
Skills
Utilized Microsoft Word for document creation and formatting
Applied Microsoft Excel for data organization and analysis
Assisted in guest services to enhance customer satisfaction
Facilitated client communication to address inquiries and concerns
Supported upselling efforts to increase product awareness
Participated in negotiation processes to reach favorable agreements
Languages
English
Full Professional
Personal Details
- Highest Level of Education: Secondary School
- Total years of experience: 25
Timeline
Food Service Supervisor
Proxi/Robin's
11.2024 - Current
Office Manager
Classic Physiotherapy Elmsdale
04.2023 - 01.2024
Customer Assurance Executive
Admiral Insurance
01.2017 - 04.2023
Retention Specialist
Admiral Insurance
01.2016 - 01.2017
Employee Services Coordinator, Scheduling Coordinator
RJF Healthcare
01.2014 - 01.2017
Guest Services, Hair Stylist, Facilitator (Classroom and Stage)
Salon Resource Group
01.2000 - 01.2014