Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Elizabeth Leonard

San Francisco

Summary

My name is Liz, and I am currently finishing up my massage certification at the San Francisco School of Massage. I am waiting for my certificate from CAMTC.

My time at SFSM has been so amazing, and I have gained so much knowledge, and so many great modalities in massage therapy. I am constantly learning knew things, and pushing my self, with a continued desire to learn knew techniques and even more modalities. I have been in the service industry for over 20 years, and that experience has helped me tremendously. I am very good at helping clients feel at ease, and comfortable. That confidence helped me tremendously in our student clinic, with many clients asking for follow up care. I am also used to being on my feet for long periods of time, with much ease.

I conduct myself with the utmost positive and hardworking attitude. I cannot wait to start my career as a massage therapist!

Overview

11
11
years of professional experience

Work History

Captain

The Progress
04.2023 - Current

+ Maintained composure in a high stress Michelin starred restaurant.

+ Managed co-workers during our shift, and helped assist our GM and other managers on duty.

+ Worked large events, and handled all guest inquiries.

+Worked very closely with chefs to ensure updated menu knowledge, and allergen charts.

Server/bartender/floor Manager

Faro
05.2021 - 03.2023

+ Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

+ Served food and beverages promptly with focused attention to customer needs.

+ Worked with POS system to place orders, manage bills, and handle complimentary items.

+ Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Floor Manager

Claro
08.2017 - 03.2020

+ Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.

+ Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.

+ Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.

Server/AGM

Vinegar Hill House
01.2014 - 07.2018

+ Cultivated warm relationships with regular customers.

+ Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

+ Maintained professional, organized, and safe environment for employees and patrons.

+ Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

+ Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

600 Hour Certification - Massage Therapy

San Francisco School of Massage
San Francisco, CA
06-2025

Associate of Arts - Design

Fashion Institute of Technology
New York, NY
06-2013

Skills

Fantastic customer service skills Making sure clients/guests feel welcomed, and comfortable

Prompt, and always on time

The ability to stand, and work on my feet for long periods of time with ease, and not get burnt out

Working well as a team with other co-workers, as well as working confidently independently

Maintaining a clean, and safe working environment at all times

Follows direction, and adheres to company policies

Interests

Enjoy participating in weight training, yoga, and cycling, for overall physical and mental well-being

Learning new cooking techniques and expanding my culinary skills

Backpacking and Hiking

Ceramics

Gaining certification in oncology, cranial sacral, and TMJ massage

Timeline

Captain

The Progress
04.2023 - Current

Server/bartender/floor Manager

Faro
05.2021 - 03.2023

Floor Manager

Claro
08.2017 - 03.2020

Server/AGM

Vinegar Hill House
01.2014 - 07.2018

600 Hour Certification - Massage Therapy

San Francisco School of Massage

Associate of Arts - Design

Fashion Institute of Technology
Elizabeth Leonard