Elizabeth Lara
Solana Beach
Summary
Front Desk Manager with four years of experience in retail and salon operations. Proven expertise in inventory management, staff training, and POS systems. Committed to enhancing customer experiences and driving operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Manager / Assistant Retail Manager
Station Salon & Boutique
Encinitas
02.2022 - Current
- Manage daily operations of the retail store and salon, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and supervised staff on service protocols and product knowledge.
- Managed inventory levels to ensure product availability for customers.
Shift Manager
Shake Shack
San Diego
01.2019 - 02.2022
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
- Supervised staff training in customer service, food handling, and safety protocols.
- Enhanced team capabilities through training on proper procedures and standards.
- Organized schedules and delegated assignments based on employee knowledge and strengths.
- Managed inventory levels, ensuring optimal stock availability through timely ordering of supplies.
Assistant Store Manager
Spencer's LLC
San Diego
06.2019 - 11.2019
- Exceeded sales quotas by leveraging upselling opportunities to drive revenue growth.
- Facilitated engaging conversations with customers, providing tailored assistance.
- Oversaw visual merchandising to ensure attractive store displays and enhance customer experience.
- Managed inventory levels and organized stockroom for streamlined product access.
- Scheduled store shifts to maintain adequate staffing levels.
Retail Sales Associate
Spencer's LLC
San Diego
09.2018 - 11.2018
- Assisted customers with inquiries and merchandise location to enhance service experience.
- Utilized POS system for processing cash, credit card, and mobile transactions efficiently.
- Monitored inventory levels throughout day and restocked items as required.
- Demonstrated comprehensive knowledge of store products and services to guide customers effectively.
- Conducted price checks, merchandise transfers, and fitting room returns to maintain store organization.
Education
Torrey Pines High School
Del Mar, CA06-2018
Some College - Business Administration And Management
Mira Costa College
Oceanside, CASkills
- Customer service expertise
- Operational management
- Inventory management
- Bilingual communication in English and Spanish
- Effective communication
- Time management
Timeline
Front Desk Manager / Assistant Retail Manager
Station Salon & Boutique
02.2022 - Current
Assistant Store Manager
Spencer's LLC
06.2019 - 11.2019
Shift Manager
Shake Shack
01.2019 - 02.2022
Retail Sales Associate
Spencer's LLC
09.2018 - 11.2018
Torrey Pines High School
Some College - Business Administration And Management
Mira Costa College