Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ELIZABETH KOPP

Winnipeg,Manitoba

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Answer Pro
07.2023 - Current
  • Communicated with customers via emails
  • Problem solved customer issues
  • Gained interpersonal, problem solving, and professional skills
  • Communicated with my Supervisors Via teams
  • Dealt with confidential matters in a professional and ethical manner.

Customer Service Representative

24-7 Intouch
10.2015 - 07.2023
  • Assisted customers in placing orders
  • Communicated with customers via emails
  • Problem solved customer issues
  • Gained interpersonal, problem solving, and professional skills
  • Communicated with my Supervisors via slack
  • Dealt with confidential matters in a professional and ethical manner.

Council Member

Winnipeg Regional Health Authority
09.2012 - 04.2015
  • Our team was given a situation where WRHA was having an issue and working in a team we came up with solutions to those issues
  • Our solutions were then put into a report and then the recommendations were implemented by WRHAElizabeth Kopp Page 2

Legal Administrative Assistant

Wolchock and Co Law firm
08.2001 - 09.2002
  • Supervised General Accounts and Trust Accounts
  • Organized and typed real estate and corporate documents
  • Assisted with and composed legal correspondence
  • Managed couriers and clients on a daily basis
  • Organized a documentation system for billing and payments.

Education

Certificate in Legal Administrative Assistant -

HALLCREST COLLEGE OF BUSINESS & TECHNOLOGY
01.2001

Certificate in Legal Assistant/Secretary -

HERZING CAREER COLLEGE
01.2000

High School Diploma -

STURGEON CREEK COLLEGIATE
01.1996

Skills

  • Knowledge of Microsoft Office
  • Excellent keyboarding skills
  • Excellent organizational and communication skills
  • Ability to follow Safety Procedures
  • Ability to problem solve situations that come up
  • CRM
  • Dependable
  • Data Entry

References

  • Colleen Schneider, 204-940-8569, cschneider1@wrha.mb.ca, Manager, Public and Patient Engagement, Winnipeg Regional Health Authority
  • 24-7 Intouch HR, 204-285-1631, hrwpg@24-7intouch.com
  • Answer Pro HR Human Resources, 877-537-6981

Timeline

Customer Service Representative

Answer Pro
07.2023 - Current

Customer Service Representative

24-7 Intouch
10.2015 - 07.2023

Council Member

Winnipeg Regional Health Authority
09.2012 - 04.2015

Legal Administrative Assistant

Wolchock and Co Law firm
08.2001 - 09.2002

Certificate in Legal Administrative Assistant -

HALLCREST COLLEGE OF BUSINESS & TECHNOLOGY

Certificate in Legal Assistant/Secretary -

HERZING CAREER COLLEGE

High School Diploma -

STURGEON CREEK COLLEGIATE

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