Elizabeth Kolesnikov
Antelope
Summary
Shift Leader at Jacks Urban Eats with a proven track record in enhancing service efficiency and customer satisfaction. Skilled in quality control and team leadership, I successfully implemented workflows that improved order accuracy and resolved customer complaints, fostering a positive dining experience. Committed to creative problem solving and maintaining high standards.
Overview
3
3
years of professional experience
Work History
Shift Leader
Jacks Urban Eats
11.2022 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained team members on food preparation techniques and customer service protocols.
- Managed inventory levels, coordinating stock orders to minimize waste and shortages.
- Implemented efficient workflows, enhancing order accuracy and speed of service.
- Resolved customer complaints with solutions, creating an overall positive experience.
- Conducted staff performance evaluations, providing constructive feedback for improvement.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Education
Associate of Arts - Business Administration
Sierra College
Rocklin, CAHigh School Diploma -
Academy of Private Classic Education
Citrus Heights, CA02.2023
Skills
- Creative problem solving
- Customer service management
- Quality control assurance
- Team leadership
- Positive attitude
- Sales expertise
Languages
Ukrainian
Full Professional
Russian
Native or Bilingual
Timeline
Shift Leader
Jacks Urban Eats
11.2022 - Current
Associate of Arts - Business Administration
Sierra College
High School Diploma -
Academy of Private Classic Education