Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Keller

Brea

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent, positive and upbeat worker with strong communication, relationship-building abilities and task prioritization skills.

Overview

10
10
years of professional experience

Work History

Merchandise Associate and OJT Trainer

Disneyland Resort
09.2021 - Current
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Collaborated with subject matter experts to create accurate training content.

Customer Service Representative

Crash Champions
04.2021 - 07.2021
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Tracked customer service cases and updated service software with customer information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Filed electronic and hard copy documents to maintain organized records.
  • Prepared invoices, processed payments, and documented account updates.
  • Submitted check deposits and generated receipts to record money received.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to Insurance agents and customers to discuss and resolve account needs.

Cake Decorator and Supervisor

Hapa Cupcakes And Cakes
02.2017 - 04.2021
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Community Service Specialist

Fullerton Community Center
01.2015 - 12.2016
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

No Degree - English Language And Literature

Fullerton College
Fullerton, CA

High School Diploma -

Fullerton Union High School
Fullerton, CA
05.2014

Skills

  • Clerical Support
  • Efficient Verbal and Written Communication
  • Cash Management
  • Database Entry
  • Documentation and Recordkeeping
  • Calendar coordination
  • Appointment Scheduling
  • Billing and Invoicing
  • Daily Reporting
  • Workload Prioritization
  • Deadline-Oriented
  • New Hire Training

Timeline

Merchandise Associate and OJT Trainer

Disneyland Resort
09.2021 - Current

Customer Service Representative

Crash Champions
04.2021 - 07.2021

Cake Decorator and Supervisor

Hapa Cupcakes And Cakes
02.2017 - 04.2021

Community Service Specialist

Fullerton Community Center
01.2015 - 12.2016

No Degree - English Language And Literature

Fullerton College

High School Diploma -

Fullerton Union High School

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Elizabeth Keller