Elizabeth Jimenez

Maintenance:

• Receive all maintenance service request from tenants.
• Communicate on a daily and frequent basis with appropriate personnel regarding outstanding and completed work orders.
• Ensure timely completion of maintenance work orders with technicians, vendors, and contractors.
• Coordinate property annual inspections with owners ensuring compliance with regulations at all times.
• Interact with vendors, contractors and professional services personnel to request estimates and communicate instructions.
• Coordinate and schedule with tenants regarding maintenance servies in their unit.

Leasing:

• Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
• Increase tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
• Streamline the leasing process for prospective tenants through efficient application review and documentation.
• Assist in scheduling and conducting property tours.
• Manage move-in/move-out by efficiently scheduling inspections, contacting vendors and creating work orders to make sure necessary paperwork was done in a timely manner.
• Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Collect monthly rent payments and other fees, always properly recording.
• Implement and enforced policies and procedures to maintain properties to highest standards.
• Communicate effectively with owners & tenants.

• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Streamlined reservations process for improved accuracy and guest experience.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.