Elizabeth Ifiabor
Winnipeg,Manitoba*
Summary
Resourceful and personable administrative professional with experience supporting front desk operations, scheduling, and customer communication in fast-paced environments. Brings a steady approach to handling sensitive information, assisting clients, and staying organized during high-volume periods. Recognized for a warm, respectful communication style, and the ability to adapt quickly while maintaining accuracy and professionalism.
Overview
6
6
years of professional experience
Work History
Sales Associate
West Coast Kids
Winnipeg, Canada
07.2025 - Current
- Provided excellent customer service, assisted with product selection, and handled transactions efficiently during busy holidays.
- Handle documentation for orders, deliveries, returns, and follow-ups, while managing email communication and customer updates with accuracy.
- Coordinate between customers, warehouse staff, and management to ensure efficient service and organized administrative workflow.
Customer Service Representative
First Bank
Lagos, Nigeria
04.2022 - 10.2023
- Delivered exceptional customer service by resolving complex account inquiries, processing debit card requests, and updating client profiles with high accuracy.
- Promoted banking services that increased customer adoption of digital channels, and improved overall service efficiency.
- Maintained 95%+ customer satisfaction by providing empathetic support, while balancing multiple tasks and contributing to branch operations.
Administrative & Sales Support
Ivory Health Club
Lagos, Nigeria
12.2019 - 04.2022
- Processed invoices, handled registrations, and compiled monthly financial and performance reports using Microsoft Excel.
- Provided support to clients and guests in person and online with professionalism.
- Collaborated with the sales team to track targets, maintain customer records, and improve internal workflows.
Education
Post-graduate Certificate - Business Management
Manitoba Institute of Trades and Technology
Winnipeg, Canada12.2025
Bachelor of Science and/with education degree - Economics Education
Ambrose Alli University
Edo state, Nigeria08.2019
Skills
- Communication and teamwork
- Customer service
- CRM
- Records management
- Appointment scheduling
- Microsoft Office proficiency
- Time management
- Problem solving and adaptability
- Data entry and documentation
Timeline
Sales Associate
West Coast Kids
07.2025 - Current
Customer Service Representative
First Bank
04.2022 - 10.2023
Administrative & Sales Support
Ivory Health Club
12.2019 - 04.2022
Post-graduate Certificate - Business Management
Manitoba Institute of Trades and Technology
Bachelor of Science and/with education degree - Economics Education
Ambrose Alli University