Elizabeth Houde
Petawawa,ON
Overview
5
5
years of professional experience
1
1
Certification
Work History
Packer
Cassidy's
Pembroke, ON
04.2023 - 08.2023
- Communicated effectively with customers regarding their needs and expectations during the moving process.
- Met strict deadlines by working quickly to pack, load and transport belongings.
- Helped clients completing stressful moves by being professional, supportive and efficient.
- Assisted customers with packing fragile items using appropriate materials such as bubble wrap, cardboard boxes, and moving blankets.
- Lifted as much as 70 pounds alone and higher weights with team-based techniques.
Cashier
Loblaws
Ottawa, ON
07.2022 - 04.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions quick and efficiently to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Sales Associate
Winners
Kingston, ON
06.2018 - 06.2022
- Directed multiple store functions by working the sales floor and monitoring stockroom operations, creating the optimal experience for customers
- Spearhead customer complaints by tackling high-priority problems, providing spontaneous solutions for a variety of issues
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Managed cash register by processing credit and cash transactions. Issuing receipts and refunds as needed
- Communicated with customers and operated sales floor. Exceeded sales and promotional goals consistently
Crew Member
Dairy Queen
Petawawa, ON
2017 - 2019
- Accurately processed costumer transactions and attained success in balancing register after frantic work rush
- Prepared all food and beverages within a 2–3-minute timeframe while maintaining effective customer service in english and basic french
- Measurably abbreviated waiting time for customers through expeditious and quick accommodation
- Performed open and closing duties, ensuring each task completed above satisfactory
Education
Advanced Diploma -
Loyalist College of Applied Arts And Technology
Belleville, ONSkills
- Experienced in providing excellent customer service by engaging with customers in a compassionate and professional manner
- Strong communication and interpersonal skills, and able to work effectively in a team environment
- Able to follow directions and protocols, and to work independently with minimal supervision
- Excellent time management skills and attention to detail
Certification
- Standard First Aid and CPR level C (2023)
- Mental Health First Aid Standard (2021)
Timeline
Packer
Cassidy's
04.2023 - 08.2023
Cashier
Loblaws
07.2022 - 04.2023
Sales Associate
Winners
06.2018 - 06.2022
Crew Member
Dairy Queen
2017 - 2019
Advanced Diploma -
Loyalist College of Applied Arts And Technology
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