Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Heyes

Nanaimo,BC

Summary


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

Simatech Vapour Shop
07.2020 - 01.2025
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Completed point of sale opening and closing procedures.

Smoothie Barista

Power House Living Foods Co.
05.2019 - 01.2020
  • Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
  • Prepared and served juices and blended drinks.
  • Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
  • Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
  • Operated POS system for quick order entry and cash drawer accuracy.

Team Member

Tim Hortons
08.2016 - 04.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Cashier

Shoppers Drug Mart
06.2015 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

Nanaimo District Secondary School
Nanaimo, BC
06-2018

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Dependable and reliable
  • Operations oversight

Timeline

Retail Store Manager

Simatech Vapour Shop
07.2020 - 01.2025

Smoothie Barista

Power House Living Foods Co.
05.2019 - 01.2020

Team Member

Tim Hortons
08.2016 - 04.2019

Cashier

Shoppers Drug Mart
06.2015 - 08.2016

High School Diploma -

Nanaimo District Secondary School

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Elizabeth Heyes