Elizabeth Hey
Sonora
Summary
At Best Western Hotel, I spearheaded a team of 10+ housekeepers, significantly enhancing guest satisfaction through meticulous environment upkeep and efficient staff management. Expert in scheduling and safety compliance, my leadership not only optimized resources but also fostered a culture of excellence and teamwork, leading to improved service standards and guest relations.
Overview
11
11
years of professional experience
Work History
Housekeeper Supervisor
Best Western Hotel
03.2014 - Current
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of 10+ housekeepers.
- Evaluated employee performance and developed improvement plans.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Communicated repair needs to maintenance staff.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
Education
Summerville High
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Scheduling expertise
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Workload prioritization
- Training and mentoring
- Task assignment
- Folding clean laundry
- Team building
- Health and safety compliance
- Cleaning techniques
- Task delegation
- Department coordination
- Staff motivation
- Ordering cleaning supplies
Timeline
Housekeeper Supervisor
Best Western Hotel
03.2014 - Current
Summerville High
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