Elizabeth Herrera
Lynwood
Summary
Obtain a position where I can maximize my work experience and use my customer relations experience to improve customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CLAIMS RECOVERY
AltaMed Health Services
Montebello, CA
11.2024 - Current
- Reconcile accounts using daily refund logs to ensure accuracy and compliance
- Verify and apply refund checks to appropriate claims within internal systems
- Prepare and issue overpayment request letters Process incoming mail, including scanning, logging, and organizing documentation
- Retract and adjust claims as needed
- Maintain organized and audit-ready files for recordkeeping
Pharmacy tech
Catinat Pharmacy
Santa Ana, CA
01.2023 - Current
- Performing data entry of prescriptions
- Inventorying, replenishing and managing inventory
- Assisting pharmacists with the preparation and dispensing of medication and supplies
- Contacting health insurance to verify patients eligibility
- Providing great consumer service
- Contacting medical offices for PA requests/ or following up
- Contacting customers to remind them to pick up medication or schedule a delivery
- Answering phones calls and assisting customers’ needs
- Regularly rotated stock and check for expired medications
Customer Support Representative
AltaMed - Altura MSO
Montebello, CA
08.2023 - 11.2024
- Provide excellent customer service to incoming and outbound calls, an average of 70+ calls and inquiries per day.
- Assist members, providers, and health plan with inquiries/requests in a timely and accurate manner pertaining to authorizations, claims, and eligibility.
- Accurately complete research and provide caller with resolution to there escalated calls regarding redirections, denials, payment disputes, and check tracer sending detailed notices to the pertaining departments via email, SHARE, or Epic.
Pharmacy Tech
Pacific View Pharmacy
Long Beach, CA
01.2016 - 12.2022
- Performing data entry of prescriptions
- Inventorying, replenishing, and managing inventory
- Assisting pharmacists with the preparation and dispensing of medications and supplies
- Performing cash register operation and providing customer services
- Contacting health insurance to verify patients eligibility
- Providing great customer service
- Contact customers to remind them to pick up medications or schedule a delivery
Pharmacy Tech
LA’s Pharmacy and Medical Equipment
Cudahy, CA
10.2013 - 12.2015
- Performed data entry of prescriptions
- Inventoried, replenished, and managed inventory
- Assisted pharmacists with the preparation and dispensing of medications and supplies
- Performed cash register operation and provided customer services
- Answer phone calls and provide the best customer service
- Regularly check stock for expired medications
Pharmacy Tech - Internship
Kaiser Permanente
Los Angeles, CA
07.2013 - 09.2013
- Filled prescriptions, stocked OTC merchandise and incoming supplies
- Performed administrative tasks, maintained medicines in order
- Prepared pharmaceutical products
- Provided customer service
Education
Pharmacy Technician - undefined
UEI College Pharmacy Tech Program
Gardena, CA01.2023
School Diploma - undefined
Lynwood High School
Los Angeles, CA01.2010
Skills
- Microsoft Windows, MAC OS
- Applications: Microsoft Word, Excel, Power Point
- Languages: English/Spanish
- Typing speed 30 wpm
- 10 years of customer service experience
Certification
- California Registered Pharmacy Technician Valid through …….
- High School Diploma Completed in 2010
Timeline
CLAIMS RECOVERY
AltaMed Health Services
11.2024 - Current
Customer Support Representative
AltaMed - Altura MSO
08.2023 - 11.2024
Pharmacy tech
Catinat Pharmacy
01.2023 - Current
Pharmacy Tech
Pacific View Pharmacy
01.2016 - 12.2022
Pharmacy Tech
LA’s Pharmacy and Medical Equipment
10.2013 - 12.2015
Pharmacy Tech - Internship
Kaiser Permanente
07.2013 - 09.2013
Pharmacy Technician - undefined
UEI College Pharmacy Tech Program
School Diploma - undefined
Lynwood High School