Elizabeth Hermosillo

As an orthodontic assistant, my responsibilities include attending to patients and their different appointment types, and ensuring that the patients are receiving the best care and have a smooth and informative appointment. Along with detailed and accurate note charting and practicing HIPPA compliance.

• Retie appointments which include wire changes, placement of ties, placing coils, steel ties and placement of bite turbos, teaching patients how to wear their elastics and home correctly , ect.
• Cementing appliance appointments, like Rapid palate expanders, E-arch's, LLHA's, Nance, Herbst, Pendex, distal jet, Haltermans, facemask, and adjusting them if needed. Along with giving parents and patient post op instructions for these appliances for use and care on how to maintain them clean.
• Record appointments also include taking full records (photos, iTero's , 3shape scans, panoramic, and cephalometric X-rays). Ensuring they meet quality standards.
• Invisalign and Angel aligners appointments, bonding attachments, and bonding any missing attachments as needing. Confirming that the patient is well informed of their responsibility with compliance and their use of chewies.
• Bonding appointments , having tray set ups ready and having patient ready and prepped for doctor to come over and place brackets. Have patient etched and ready with brackets already on for doctor to only align them to their ideal position when needed. Also indirect bonding with DIBS tray. Educated patients and parents on oral hygiene practices specific to orthodontic care, and proper post op instructions

As a back office coordinator and ortho lead, my role calls for a level of proffesionalism in where I have that division with my coworkers so I be respected but easily approachable for any help or guidance needed. Being that person for the office that has the answers and a good attitude towards anything that comes my way. Having those hard conversations with team members, doctors or parent/ patients. With more responsibilities including,

• Guiding doctor to where they are needed throughout the day to help the flow of appointments
• Hosting effective huddle every morning with the team and doctors to make sure we are prepared for the day and talk about key points to ensure and smooth and stress free day.
• Having clear communication with all roles, like doctors, owner doctors,front office, outsource teams, treatment coordinators.
• As far as our multiple offices my job is to make sure the offices are fully stocked with supplies and maintain oragnized.
• Making sure my team is completing their daily tasks before lunch and before end of day, and also making sure my team is constantly progressing on their training.
• Keeping track of retainer and appliance orders is a crucial task since we do have multiple locations and need to make sure they are being ordered and taken to the correct offices in a timely matter.
• Particiating in meetings and actively working on developing myself in my role as a lead.

Extended responsibilities would include,

• Filling in as a treatment coordinator to help doctor chart during patient exams and helping parents get set up with the financial coordinator.
• Filling in for front office to help check in and schedule appointments.
• Going to our headquarters location to pick up appliances and transport them to their designated location.
• Cleaning the office at the end of the day when we don't have cleaners coming in.

• Order processing position, called for putting together the correct amount of items into the designated boxes based on size and store number. I also do price ticketing for their items. It’s a very fast paced and assembly line work environment.

• At Intex my position was a picker/packer. I would gather the orders that had to be sent through UPS innovations and therefore pack them into the correct sized envelope and scan them into the system to be processed and shipped. I was also trained to do the paperwork for the returns and for the warranty, along with some office work, like scanning billing paperwork on the printer.ter files.

• Cashier positon I had to operated the cash register and processed customer transactions, handled cash, credit, and check payments with accuracy and care. Maintained cleanliness and organization of checkout area throughout shifts. Working on go-backs by returning items to their correct location to help keep the store organized .
• Greeted customers and answered any questions they had about the store's products and services.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Occasionally worked with the recovery crew, which would require being assigned isles to front items and return go backs.
• Maintained the deli/frozen area where I received, stocked and broke down the pallets, more of a heavy duty position. Managed this inventory by restocking shelves and monitoring product levels. Had to go through our items and make sure all expired or soon to be expired item were taken off display .Along with keeping our backstock organized.

• During the summers I would babysit my neighbors two daughters one being 12 years old and her younger sister being 6 yrs old from 8:00 in the morning to about 2:00 in the afternoon 3 days a week.