Elizabeth Hefferon

• Established and enforced clear goals to keep employees working collaboratively.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Chopped, diced and sliced vegetables and fruit ahead of rush periods.
• Replenished food items from inventory and rotated ingredients.
• Prepared and cooked food under head chef's direction, following recipes and cooking instructions.

• Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
• Prepared salads, soups, sandwiches, pizzas, and stir-fry according to customer's orders or supervisor's instructions and approved procedures.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Prepared workstations with ingredients and tools to increase efficiency.

While working at Wild Wing I was bartender/server during UFC fight nights, along with many other sporting events.

• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
• Multitasked to meet customer, business operations and server needs with minimal errors or delays.
• Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.