Summary
Overview
Work History
Skills
Languages
Timeline
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Elizabeth Gutierrez

Riverside

Summary

Service advisor with over 7 years of experience in enhancing customer satisfaction and streamlining insurance claim processes. Demonstrates expertise in customer engagement and financial accuracy, utilizing tools like OPS Trax and Parts Trader to optimize repair services. Committed to fostering strong relationships with clients and insurance partners to ensure seamless service delivery and operational efficiency.

Overview

8
8
years of professional experience

Work History

Service advisor

Crash Champions
05.2024 - Current
  • Writing sheets for AAA, Allstate, Wawanesa, Mercury, Statefarm, Liberty, Geico and other insurances
  • Utilizing OPS Trax, Parts trader
  • Setting accurate repair statutes
  • Speaking with insurance companies
  • Customer service
  • Communicate with insurance companies to expedite claims and improve customer satisfaction.

Service advisor

Skill craft body shop
01.2018 - 05.2024
  • Communicate with insurance companies to expedite claims and improve customer satisfaction.
  • Drafted detailed reports for multiple insurance providers, enhancing processing efficiency.
  • Welcomed clients, ensuring a positive first impression and smooth service experience.
  • Managed accounts receivable, ensuring timely collections and financial accuracy.
  • Write sheets for AAA and Mercury insurance

Skills

  • Service advisor (Experienced)
  • Customer service (Experienced)
  • Icar certified
  • Efficient on CCC (Experienced)
  • Efficient on Mitchell (Experienced)
  • Tesla certified (Experienced)

Languages

English
Spanish (Expert)

Timeline

Service advisor

Crash Champions
05.2024 - Current

Service advisor

Skill craft body shop
01.2018 - 05.2024

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Elizabeth Gutierrez