Elizabeth Guevara
San Diego
Summary
Dependable Lead Sales Associate with 6 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
9
9
years of professional experience
Work History
Sales Lead
Kohl's
07.2019 - Current
- Managed cash register operations using POS system and processed sales and returns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Checked store shelves and restocked products from inventory in back room.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Sales Associate
Old Navy
11.2017 - 02.2018
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
JCPenny Department Store
10.2016 - 09.2017
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products, and services information.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Housekeeper
Grande Denali Lodge
05.2016 - 08.2016
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Worked with speed and efficiency to meet all job requirements.
- Sanitized bathrooms, kitchens and other germ-prone areas.
Sales Associate
Macys Department Store
11.2015 - 05.2016
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Education
Some College (No Degree) - Child Development
San Diego State University
San Diego, CAChild Development
Southwestern College
Chula Vista, CAHigh School Diploma -
Montgomery High School
06.2015
Skills
- Effective Team Collaboration
- Shipping and Receiving
- Sales Promotions
- Effective Team Leadership
- Inventory and Stocking
- Merchandising
- Customer Engagement
- Staff Training and Development
- Time Management
- Staff Supervision
- Effective Relationship Building
Timeline
Sales Lead
Kohl's
07.2019 - Current
Sales Associate
Old Navy
11.2017 - 02.2018
Sales Associate
JCPenny Department Store
10.2016 - 09.2017
Housekeeper
Grande Denali Lodge
05.2016 - 08.2016
Sales Associate
Macys Department Store
11.2015 - 05.2016
Some College (No Degree) - Child Development
San Diego State University
Child Development
Southwestern College
High School Diploma -
Montgomery High School
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