Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Accomplishments & Interests
Timeline
Generic

Elizabeth Grégoire

Quebec,QC

Summary

During my professional career, I have developed essential skills to understand and anticipate customer needs, while ensuring their satisfaction. My experience as a Customer Success Manager allowed me to gain expertise in project management and problem solving while solidifying my commitment to customer service excellence. Additionally, my technical ability and quick learning of IT tools play a significant role in my pragmatic thinking, allowing me to address challenges effectively and provide practical solutions. I am convinced that my proactivity, my attentive listening and my meticulousness make me an ideal candidate for this position.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CUSTOMER SUCCESS MANAGER/SUPPORT SPECIALIST

ACCESSO - ACCESSO PARADOX
01.2022 - Current
  • Project & Account management: managed a portfolio of client accounts, multiple implementation projects simultaneously while maintaining strong relationships and ensuring high levels of satisfaction.
  • Feature improvement & development: Cross-team collaboration for development, analyzed customer feedback to identify areas for improvement, etc.
  • IT Support Specialist: Prioritized, managed high-priority tickets with professionalism, investigation & resolution of technical problems, empathetic and efficient handling of support cases.
  • Implementation and trainings: Developed comprehensive training materials, facilitated smooth migrations and transitions, interactive training sessions.

PHOTOGRAPHER

FREELANCE
01.2016 - Current

ADMINISTRATIVE OFFICER

CHU DE QUÉBEC - UNIVERSITÉ LAVAL
01.2020 - 01.2022

WAITRESS

RESTAURANT LA BÛCHE - QUÉBEC
01.2016 - 12.2020

RESTAURANT MANAGER

YACHT CLUB DE QUÉBEC
04.2017 - 12.2019

COORDINATOR

FESTIVAL DE CINÉMA DE LA VILLE DE QUÉBEC
09.2015 - 09.2016

SERVEUSE

GIORGIO'S RESTAURANT
01.2013 - 12.2014

Education

CERTIFICATE IN MANAGEMENT -

UNIVERSITÉ LAVAL | FACULTÉ DES SCIENCES DE L'ADMINISTRATION
01-2020

DIPLOMA OF PROFESSIONAL STUDIES IN PHOTOGRAPHY -

CENTRE DE FORMATION PROFESSIONNELLE MAURICE-BARBEAU
01-2016

DIPLOMA OF COLLEGE STUDIES - ADMINISTRATION -

CÉGEP LIMOILOU
01-2011

HIGH SCHOOL DIPLOMA, INTERNATIONAL EDUCATION -

PETIT SÉMINAIRE DE QUÉBEC
01-2008

Skills

  • Suite Office
  • Suite Atlassian (Jira,Confluence)
  • Suite Google
  • Suite Adobe Creative
  • Mailchimp, Trello, Synthesia

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification

  • First Aid Certification

Additional Information

  • Excellent interpersonal skills and
    social awareness of others
  • Thoroughness
  • Action-oriented
  • Autonomy, proactivity, positivism
  • Ability to work efficiently
    under pressure, multi-tasking
  • Achieves objectives effectively
  • Analytical, pragmatic and
    critical


Accomplishments & Interests

  • Implemented a documentation base for an IT software
  • Speaker at the annual Accesso Seminar
  • Recipient of the Excellence Award in Photography diploma
  • Sports, physical and mental well-being.
  • Personal Development and Self-Improvement

Timeline

CUSTOMER SUCCESS MANAGER/SUPPORT SPECIALIST

ACCESSO - ACCESSO PARADOX
01.2022 - Current

ADMINISTRATIVE OFFICER

CHU DE QUÉBEC - UNIVERSITÉ LAVAL
01.2020 - 01.2022

RESTAURANT MANAGER

YACHT CLUB DE QUÉBEC
04.2017 - 12.2019

PHOTOGRAPHER

FREELANCE
01.2016 - Current

WAITRESS

RESTAURANT LA BÛCHE - QUÉBEC
01.2016 - 12.2020

COORDINATOR

FESTIVAL DE CINÉMA DE LA VILLE DE QUÉBEC
09.2015 - 09.2016

SERVEUSE

GIORGIO'S RESTAURANT
01.2013 - 12.2014
  • First Aid Certification

CERTIFICATE IN MANAGEMENT -

UNIVERSITÉ LAVAL | FACULTÉ DES SCIENCES DE L'ADMINISTRATION

DIPLOMA OF PROFESSIONAL STUDIES IN PHOTOGRAPHY -

CENTRE DE FORMATION PROFESSIONNELLE MAURICE-BARBEAU

DIPLOMA OF COLLEGE STUDIES - ADMINISTRATION -

CÉGEP LIMOILOU

HIGH SCHOOL DIPLOMA, INTERNATIONAL EDUCATION -

PETIT SÉMINAIRE DE QUÉBEC
Elizabeth Grégoire