Elizabeth Gonzalez

• Enhanced customer satisfaction by addressing and resolving customer inquiries and concerns promptly.
• Streamlined communication processes for improved customer experiences and increased overall satisfaction.
• Analyzed customer feedback to identify trends and make recommendations for process improvements.
• Developed training materials to ensure consistent delivery of exceptional customer service across the team.

Staff coordination to ensure deadlines are accomplished.

Evaluation and design of new promotion’s communication.

Coordination of Social media communication plan.

Supervision of Website communication.

Management indicators follow up and coordination.

New products and promotions management.

Customer behavior data analysis.

Procedures documentation and improvement.

Key indicators follow up.

IT Improvement projects follow up.

Key indicators establishment and follow up.

Procedures documentation and improvement.

Procedures documentation and improvement.

Documentation standards establishment.

JCI Norm Key indicators establishment.

Security program documentation and improvement.