Elizabeth Gonzalez

Customer Service Representative

FedEx Express

12.2014 - Current

Collaborated with management to facilitate self-audit initiatives, contributing to the enhancement of internal controls and overall operational efficiency.
Managed end-to-end processes for POS package processing, overseeing the meticulous acceptance of prepaid packages, and ensuring efficient and accurate release procedures.
Diligently handling cases and providing expert assistance to customers in resolving issues to ensure optimal satisfaction and service delivery.
Conducted comprehensive report generation and maintained meticulous oversight to guarantee the accountability of all packages, ensuring adherence to scanning compliance standards.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Restocked supplies and placed purchase orders to maintain adequate stock levels and invoice processing.
Executed record filing system to improve document organization and management.
Developed and updated spreadsheets and databases to track, analyze, and report on performance.
Negotiated contracts with vendors and suppliers for equipment and services.
Managed department budgets and generated financial reports for management review.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Recorded new hires, transfers, terminations to main human resources files.
Maintained up-to-date knowledge of product and service changes.
Facilitated the onboarding process for new employees, delivering comprehensive training sessions to convey protocols with clarity and efficiency, while also offering continuous coaching and support.
Conducted reports to ensure seamless execution of Saturday deliveries, optimizing operational efficiency and maintaining a high standard of service throughout the day.