Elizabeth Goldsworthy
Nova Scotia Power
Lawrencetown,NS
2
Languages
1
Certification
15
years of professional experience
Empathy-driven professional with a strong background in customer service, caregiving, and community support. Brings active listening, calm conflict resolution, and accurate documentation to every role. Committed to creating positive experiences, supporting client needs, and delivering dependable service.
Work History
Customer Service Representative
1 Year 2 Months- Resolved customer inquiries regarding billing, service interruptions, and account updates with clear, accurate communication.
- Guided callers through payment arrangements, balancing customer needs with policy requirements.
- Processed service requests, transfers, and reconnects while maintaining compliance with utility procedures.
- Documented customer interactions in CRM systems to support consistent follow-up and account accuracy.
- Managed high-volume calls while maintaining professionalism, accuracy, and response efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Home Care Provider
9 Years 11 Months- Provided personal care support, including bathing, grooming, dressing, and mobility assistance.
- Managed medication reminders and maintained consistent daily care routines.
- Monitored client health changes and reported concerns to family members promptly.
- Prepared nutritious meals and followed prescribed dietary guidelines and restrictions.
- Maintained safe, clean living spaces through light housekeeping and sanitation tasks.
- Assisted with transportation, errands, and appointment coordination for daily continuity.
- Supported companionship needs through conversation, engagement, and emotional reassurance.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Early Childhood Educator
2 Years 2 Months- Planned developmentally appropriate activities supporting cognitive, social, and emotional growth
- Supervised children closely to maintain safe, nurturing a safe, nurturing daycare a safe, nurturing daycare environment.
- Documented observations and progress to support individualized learning plans
- Communicated daily updates with parents and caregivers about child development
- Organized classroom materials and learning centers for smooth daily routines
- Collaborated with coworkers to maintain consistent care standards and transitions
- Supported health and safety procedures, including sanitation and attendance tracking
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Youth Worker
1 Year 9 Months- Monitored resident routines, reinforcing coping strategies, boundaries, and personal accountability.
- Supported daily supervision, ensuring safe, structured group home environment for residents.
- Documented behavioral incidents, progress notes, and shift updates with accuracy and consistency.
- Assisted with meal preparation, hygiene routines, and household tasks to maintain stability.
- Communicated concerns to case managers, counselors, and support staff for coordinated care.
- De-escalated conflict using calm intervention and trauma-informed communication techniques.
- Guided residents through goal-setting, skill-building, and positive behavior expectations.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
Education
Advanced Diploma - Early Childhood Education
- Graduation Dean's List, All 2 years
- Honour Roll, All 2 years
Advanced Diploma - Child And Youth Worker
- Honour Roll, All 3 years
- Graduation Dean's List, All 3 years
Skills
Customer service
Client relations
Data entry
Scheduling
Critical thinking
Active listening
Customer empathy
Client support
Nutritional meal planning
Residential maintenance
Housekeeping tasks
Light cleaning duties
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Certified ECE, YMAC - 2016
Timeline
Customer Service Representative
Nova Scotia Power
09.2025 - CurrentRead More
Early Childhood Educator
YMCA Daycare
05.2016 - 07.2018Read More
Youth Worker
Blooming Youth Group Home
10.2014 - 07.2016Read More
Home Care Provider
Family Members
10.2011 - 09.2021Read More
Georgian College of Applied Arts And Technology
Advanced Diploma from Early Childhood Education
Read More
Georgian College of Applied Arts And Technology
Advanced Diploma from Child And Youth Worker
Read More