Elizabeth Garcia
San Bernardino
Summary
Accomplished Office Manager with a proven track record at Kevorkian & Madenlian LLP, specializing in enhancing team productivity and managing sensitive information with utmost discretion. Skilled in office administration and customer relations, adept at fostering professional relationships and improving operational efficiency. Demonstrates exceptional organizational and communication abilities, contributing to a positive and efficient work environment.
Overview
20
20
years of professional experience
Work History
Office Manager
Kevorkian & Madenlian LLP
09.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Preparing correspondence and HIPAA authorizations to medical providers when requesting medical records and billing records.
- Reviewing medical records and preparing settlement demand letters to various insurance companies regarding personal injury cases.
Administrative Assistant
Law Offices of Richard S Lerner
08.2011 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
Secretary
Law Offices of Patrick Nicholas
01.2007 - 08.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Administrative Assistant
Law Offices of Richard S Lerner
12.2004 - 01.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Preparing correspondence and HIPAA authorization to medical providers when requesting medical records and billing records for various clients.
- Reviewing medical records and preparing settlement demand letters to various insurance companies regarding personal injury claims.
Education
High School Diploma -
Torrance High School
Torrance, CA06.1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Scheduling
- Inventory control
- Staff management
- Employee training
- Report writing
- Office management software
- Computer skills
- MS office
- Customer relationship management
- Teamwork and collaboration
- Professional and courteous
- Team leadership
Timeline
Office Manager
Kevorkian & Madenlian LLP
09.2016 - Current
Administrative Assistant
Law Offices of Richard S Lerner
08.2011 - 09.2016
Secretary
Law Offices of Patrick Nicholas
01.2007 - 08.2011
Administrative Assistant
Law Offices of Richard S Lerner
12.2004 - 01.2007
High School Diploma -
Torrance High School
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