Elizabeth Fung
Sacramento
Summary
Analytical Administrative and Program Support Professional with extensive experience in licensing operations and compliance. Expertise in data analysis, process improvement, and documentation accuracy, contributing to enhanced workflows and customer service in regulated environments. Proficient in Microsoft Office, SharePoint, and digital recordkeeping systems, ensuring efficient data tracking and workload management. Recognized for strong problem-solving skills and ability to collaborate effectively across units, delivering clear communication and support to stakeholders.
Overview
10
10
years of professional experience
Work History
Program Technician - Board of Registered Nursing (BRN)
California Department of Consumer Affairs
Sacramento
08.2025 - Current
- Analyze and review nursing license applications, renewals, and enforcement documentation for completeness and compliance.
- Research and resolve discrepancies involving transcripts, background results, and supporting documents.
- Prepare data summaries, Excel reports, and workload trackers for analysts and management.
- Interpret policies and provide guidance to applicants, nursing programs, and stakeholders.
- Collaborate with Licensing, Enforcement, Legal, and Customer Support units to resolve complex cases.
- Maintain accurate case files using SharePoint and internal tracking tools.
Patient Service Representative
Sutter Alhambra Surgery Center
Sacramento
09.2022 - 07.2025
- Audit patient documentation for accuracy and compliance with clinical standards.
- Identify and correct discrepancies in insurance, charts, and authorizations.
- Track appointments and workflow using scheduling systems and Excel logs.
- Support clinical and administrative staff to resolve documentation issues.
- Maintain HIPAA compliance for all confidential patient data.
Passenger Service Agent Trainer
Horizon Airlines
Sacramento
08.2022 - 05.2024
- Resolved ticketing discrepancies by conducting thorough documentation reviews.
- Collaborated with airport operational teams to enhance workflow efficiency.
- Trained employees on accuracy standards and regulatory compliance.
- Addressed customer inquiries regarding flight information, airport amenities, and travel regulations.
Barista
Starbucks
Sacramento
01.2016 - 08.2022
- Trained new staff on beverage preparation and customer service standards.
- Developed seasonal drink promotions to elevate customer experience.
- Supported workflow efficiency through effective training and operational practices.
- Accurately managed cash transactions, including end-of-day reconciliation.
- Facilitated onboarding of new baristas for improved team performance.
Seasonal Lead (Leader on Duty)
The Walt Disney Company
Sacramento
04.2020 - 01.2021
- Implemented workflow improvements to enhance efficiency with management input.
- Addressed customer complaints swiftly while maintaining professionalism.
- Monitored crowd control measures to guarantee guest safety during events.
- Collaborated with various teams to facilitate seamless park operations.
- Maintained a consistently positive attitude and professional demeanor.
Education
Bachelor of Science - Software Development
Bellevue University
Bellevue, Nebraska06.2025
Disney College Program - Internship -
Walt Disney World
Orlando07.2018
High School Diploma -
John F. Kennedy High School
Sacramento, CA06-2015
Skills
- Policy and procedure interpretation
- Data analysis and reporting
- Licensing and case management
- Cross-functional collaboration
- High-volume data entry
Timeline
Program Technician - Board of Registered Nursing (BRN)
California Department of Consumer Affairs
08.2025 - Current
Patient Service Representative
Sutter Alhambra Surgery Center
09.2022 - 07.2025
Passenger Service Agent Trainer
Horizon Airlines
08.2022 - 05.2024
Seasonal Lead (Leader on Duty)
The Walt Disney Company
04.2020 - 01.2021
Barista
Starbucks
01.2016 - 08.2022
Bachelor of Science - Software Development
Bellevue University
Disney College Program - Internship -
Walt Disney World
High School Diploma -
John F. Kennedy High School