Elizabeth Franco
Santa Clarita
Summary
Dynamic and results-driven professional with extensive experience as a Behavior Technician at Illumination Foundation. Proven expertise in crisis intervention and client needs assessment, effectively enhancing client outcomes. Skilled in managing client records with strict HIPAA compliance while fostering emotional support and conflict resolution. Committed to empowering individuals through tailored treatment plans.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Behavior Technician/Residential Counselor
Illumination Foundation/Recuperative Care
Sylmar
11.2024 - Current
- Implemented behavior intervention plans for individuals experiencing homelessness.
- Collaborated with multidisciplinary teams to assess client needs and progress.
- Provided direct support in daily living activities for clients in transitional housing.
- Documented client behavior and responses for therapeutic review and adjustments.
- Educated clients on coping strategies to manage stress and anxiety effectively.
- Facilitated group sessions to promote social skills and peer interactions among clients.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Attended review, progress and clinical team meetings.
Domestic Violence Case Manager
Child & Family Center
Santa Clarita
10.2022 - 10.2024
- Provided crisis intervention, safety planning and advocacy services to victims of domestic violence.
- Developed individualized service plans for each client based upon their specific needs and goals.
- Maintained client records using an electronic database system, ensuring confidentiality and accuracy of data entered.
- Advised survivors on issues related to protection orders, child custody arrangements and immigration status.
- Conducted outreach activities at schools, churches and other community locations to raise awareness about the issue of domestic violence.
- Facilitated support groups for victims of domestic violence and their families.
- Participated in weekly team meetings with other advocates from the organization to discuss cases and share ideas.
- Participated in trainings related to best practices in working with survivors of domestic violence.
- Served as a liaison between family members who have experienced domestic violence by helping them communicate effectively.
- Provided referrals for mental health services such as counseling or therapy when appropriate.
- Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
- Conducted home visits to assess living conditions, provide support and monitor progress towards identified goals.
- Assisted clients in accessing community resources such as legal aid, housing, job training and medical care.
- Created informational materials such as brochures, flyers or posters that can be used in public settings.
- Attended court proceedings with clients when needed to provide emotional support or testify on their behalf.
- Provided education on topics related to domestic violence including power dynamics, healthy relationships and self-care.
- Coordinated transportation for clients who need assistance getting to appointments or meetings.
- Collaborated with local law enforcement agencies to ensure the safety of victims in emergency situations.
- Worked closely with other organizations providing services to victims of domestic violence in order to coordinate care plans across multiple providers.
- Assessed risk factors associated with potential cases of abuse or neglect in order to develop appropriate interventions.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
House Manager
The Giving Tree
Studio City
09.2021 - 09.2022
- Managed all intake and discharge paperwork and procedures for residents.
- Maintained positive living environment through and that proved beneficial to both visitors and residents.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Managed overstocking, restocking and inventory control procedures during shift.
- Directed training and retraining of employees to boost performance and enhance business results.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
Mental Health Technician
The Teen Project
Sun Valley
08.2020 - 07.2021
- Tracked conditions and behaviors, updated records, and immediately reported notable changes
- Oriented, trained, and mentored new personnel in unit operations and patient care practices
- Resolved patient issues by quickly responding to calls and emergency issues
- Protected patients from direct harm or infection risks by practicing universal precautions
- Aided in coordinating smooth admissions, discharges, and transfers of unit patients
- Assisted individuals in dealing with stressful situations with emotional support and compassionate care
- Monitored patients for signs of insufficient care, abuse, or other reportable concerns
- Responded immediately to emergencies and helped coordinate life-saving care
- Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.
Program Assistant
Centered Health Teen Rehab
Malibu
10.2017 - 07.2020
- Administering Medications to Clients Basic computer knowledge and superior interpersonal skills Ability to handle crisis situations Ability to addresses Mental Behaviors Supervised One at one supervision Ability to counsel effectively with clients Basic computer knowledge and superior interpersonal skills Clinical process notes Handling Intakes Oversaw clients' daily scheduled activities Advised clients regarding drug and alcohol awareness and psychotherapy, 12 step Documented client progress report
- Ability to handle crisis situations Ability to counsel effectively with clients.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Supported planning and coordination of program and associated activities.
- Assisted with planning and coordinating day-to-day and special program activities.
Residential Counselor
Cliffside Malibu
Malibu
01.2016 - 03.2018
- Administering Medications to Clients Basic computer knowledge and superior interpersonal skills Ability to handle crisis situations Ability to counsel effectively with clients Basic computer knowledge and superior interpersonal skills Clinical process notes, UA notes Maintain UA Daily Basis Handling Intakes Oversaw clients' daily scheduled activities Advised clients regarding drug and alcohol awareness and psychotherapy
- Documented client progress report
- F
- Ability to handle crisis situations Ability to counsel effectively with clients.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Support Staff
The Discovery House
Reseda
05.2015 - 02.2016
- Coordinated with medical staff and developed programs for rehabilitation treatment
- Assisted in conducting research of demographic data
- Recommended to modify services and deliverables
- Prepared behavioral incidents and surveillance of clients
- Prepared reports on on-going programs and maintained client records
- Oversaw clients' daily scheduled activities
- Advised clients regarding drug and alcohol awareness and psychotherapy
- Documented client progress report
- Attended staff meeting every week
- Performed related work as assigned by Facility manager
- Basic computer knowledge and superior interpersonal skills Ability to handle crisis situations Ability to counsel effectively with clients Basic computer knowledge and superior interpersonal skills Clinical process notes, UA notes Maintain UA Daily Basis.
Education
High school diploma -
Penn Foster High School
Mission Hills, CACPR/First Aid ( Heart American Association -
ADCIS
Los Angeles, CASkills
- Client requirements analysis
- Verbal and written communication
- Time management
- Client records management
- HIPAA compliance
- Care monitoring
- Dependability and responsibility
- Decision-making
- Data entry
- Self-motivation
- Multitasking skills
- Active listening
- Communication excellence
- Analytical thinking
- Indirect patient care
- Patient management
- Patient assessments
- Staff education and training
- Staff management
- Progress evaluations
- Treatment planning
- Case management
- Interviewing techniques
- Client needs assessment
- Behavior intervention
- Crisis intervention
- Safety planning
- Emotional support
- Stress management
- Conflict resolution
- Crisis management and prevention
Languages
Spanish
Certification
- A Window Between Worlds- Group Facilitator
- Domestic Violence Advocacy Training- 40-hour Training
- DPSS Civil Rights Training
Timeline
Behavior Technician/Residential Counselor
Illumination Foundation/Recuperative Care
11.2024 - Current
Domestic Violence Case Manager
Child & Family Center
10.2022 - 10.2024
House Manager
The Giving Tree
09.2021 - 09.2022
Mental Health Technician
The Teen Project
08.2020 - 07.2021
Program Assistant
Centered Health Teen Rehab
10.2017 - 07.2020
Residential Counselor
Cliffside Malibu
01.2016 - 03.2018
Support Staff
The Discovery House
05.2015 - 02.2016
High school diploma -
Penn Foster High School
CPR/First Aid ( Heart American Association -
ADCIS