Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Folarin

Saskatoon,SK

Summary

Experience Customer Service Supervisor bringing over 10years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

14
14
years of professional experience

Work History

Customer Service Supervisor

Somerhill Global Resources
02.2018 - 12.2023
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.

Regional Marketing Manager

Mutual Benefits Assurance Plc
01.2010 - 02.2015
  • Increased brand awareness by developing and executing regional marketing strategies.
  • Managed a team of marketing professionals, driving increased productivity and collaboration.
  • Analyzed market trends to identify opportunities for growth and expansion in the region.
  • Developed strong relationships with key stakeholders, fostering mutual trust and support.
  • Implemented data-driven decision making, resulting in improved campaign performance and efficiency.
  • Mentored junior team members, providing guidance on best practices while inspiring professional growth.
  • Developed strategic and tactical marketing plans for region.
  • Created effective sales plans utilizing customer needs forecast to increase market share.
  • Enhanced customer engagement through targeted social media campaigns and community events.

Education

MBA - Marketing Management

Ladoke Akintola University of Technology
Nigeria
06.2010

Higher National Diploma - Insurance And Risk Management

Lagos State Polytechnic
Nigeria
04.2003

Skills

  • Leading Team Meetings
  • Report Generation
  • Workflow Management
  • Performance Evaluation
  • One Call Resolution
  • Handling Escalations
  • Team Development

Languages

English
Full Professional

Timeline

Customer Service Supervisor

Somerhill Global Resources
02.2018 - 12.2023

Regional Marketing Manager

Mutual Benefits Assurance Plc
01.2010 - 02.2015

MBA - Marketing Management

Ladoke Akintola University of Technology

Higher National Diploma - Insurance And Risk Management

Lagos State Polytechnic

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Elizabeth Folarin