Elizabeth Essien

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Enhanced office productivity by handling high volume of callers per day.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Facilitated new patient prescriptions, refills and prescription pre-authorizations.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Obtained payments from patients and scanned identification and insurance cards.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Calling patients,Booking Appointments, checking in new patients,checking their vitals, Insurance verification, etc