Summary
Overview
Work History
Education
Skills
refrences
Timeline
Generic

Elizabeth Escobar

San Jose,CA

Summary

Dynamic Executive Housekeeper with a proven track record at Jl Hospitality, excelling in staff training and quality assurance. Recognized for enhancing guest relations and implementing innovative cleaning techniques, resulting in improved room quality. A bilingual team player with strong decision-making skills, dedicated to maintaining high safety standards and operational efficiency.

Overview

6
6
years of professional experience

Work History

Executive Housekeeper

Jl Hospitality
05.2024 - Current
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Streamlined weekly cleaning schedule for a dozen employees employees.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Managed houskeeping and laundry staff
    • Presentedesented a variety weekly projects to keep hotel to a high standardIntroducedroduced new cleaning tequinques to improve room quaility

Housekeeping Manager

Xanterra Parks & Resorts
04.2024 - 09.2024
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Helped manage supplies, equipment, purchasing and repairs
  • .• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
  • Evaluated employee performance and developed improvement plans.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Addressed customer feedback and complaints to maximize satisfaction.

Housekeeper

Aramark
01.2022 - 03.2024
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Adhered to professional house cleaning checklist.
  • Changed bed linens and collected soiled linens for cleaning.
  • Returned emptied garbage receptacles to proper locations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Barista

Gavilan College
01.2021 - 05.2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Receptionist

Family Dental and Implant Center
09.2019 - 12.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.checked insurances and calculated co-pay for patients

Education

San Jose High
San Jose, CA
07-2018

Skills

  • Inventory control
  • Staff training and development
  • Staff management
  • Quality assurance
  • Staff scheduling
  • Cleaning practices
  • Quality improvements
  • Guest relations
  • Ordering cleaning supplies
  • Staff evaluations
  • Customer relations
  • Public speaking
  • Friendly, positive attitude
  • Active listening
  • Opening and closing duties
  • Up-selling
  • Decision-making
  • Coffee machinery
  • Cash handling
  • Order taking
  • Team player
  • Time management
  • Food preparation
  • Bilingual

refrences

Janice LawrenceXanterra| Village Inn

(406) 545-9905

Location Manager

Breanna LegereAramark | Curry Village

(707) 841-0790

Housekeeping Inspector


Timeline

Executive Housekeeper

Jl Hospitality
05.2024 - Current

Housekeeping Manager

Xanterra Parks & Resorts
04.2024 - 09.2024

Housekeeper

Aramark
01.2022 - 03.2024

Barista

Gavilan College
01.2021 - 05.2021

Receptionist

Family Dental and Implant Center
09.2019 - 12.2020

San Jose High

Similar Profiles

  • Andrew Mitzak

    Andrew MitzakAndrew Mitzak

    Front Office Manager at Jl HospitalityFront Office Manager at Jl Hospitality

  • Hailey Baker

    Hailey BakerHailey Baker

    Hospitality and Food Preparation Staff Member at Jl HospitalityHospitality and Food Preparation Staff Member at Jl Hospitality

  • Megan Davies

    Megan DaviesMegan Davies

    Accounts Receivable Assistant at JL Storedahl & Sons Inc.Accounts Receivable Assistant at JL Storedahl & Sons Inc.

  • ASHLEY BARNES

    ASHLEY BARNESASHLEY BARNES

    Office Scheduler/Management Assistant at J&M Tech ServicesOffice Scheduler/Management Assistant at J&M Tech Services

  • KRISTINA KORET

    KRISTINA KORETKRISTINA KORET

    MARKETING MANAGER at San Jose Express Water PoloMARKETING MANAGER at San Jose Express Water Polo

CREATE PROFILE
Elizabeth Escobar