Elizabeth Perez

• Entered client information and files into databases for further review and tracking.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for assistance.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Reviewed applications to verify client information and resolve discrepancies.
• Processed benefits applications and documents for food stamps and medical assistance.
• Conducted interviews with applicants, explaining benefits process and which programs were available.
• Maintained positive working relationship with fellow staff and management.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Granted, modified, denied, or terminated assistance based on key information and eligibility determination.

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• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Managed scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Addressed customer concerns with suitable solutions.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Enforced federal, state, local and company rules for safety and operations.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Identified areas of deficiency and performed root-cause analysis to solve problems.