Beth Embury
Peterborough,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
22
22
years of professional experience
Work History
Supervisor
Tim Hortons
1527 Water St. Peterborough, ON
03.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Manager
Tim Hortons
721 Ashburnham St, Peterborough, ON
06.2001 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Personal Support Worker
Sir Stanford Fleming College
Peterborough, ON06.2013
High School Diploma -
North Hastings High School
Bancroft, ON06.2001
Skills
- Operations Management
- Staff Management
- Goal-Oriented
- Inventory Control
Timeline
Supervisor
Tim Hortons
03.2018 - Current
Assistant Manager
Tim Hortons
06.2001 - 03.2018
Personal Support Worker
Sir Stanford Fleming College
High School Diploma -
North Hastings High School