Elizabeth Ellson
Smiths Falls,ON
Summary
Dynamic and results-driven professional with a proven track record at Starbucks and Tim Hortons. Skilled in time management and exceptional customer service, I foster a positive team environment while enhancing operational efficiency. Recognized for problem-solving abilities, I consistently improve customer satisfaction and team productivity through effective leadership and attention to detail.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Smith Falls
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Supervisor
Tim Hortons
Perth Ontario
02.2018 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
PDCI
Perth, ON04.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Cash handling
- Cleanliness
- Team leadership
- Exceptional customer service
- Adaptive and creative
Languages
English
Native or Bilingual
Timeline
Barista
Starbucks
05.2023 - Current
Supervisor
Tim Hortons
02.2018 - 03.2023
PDCI